Center Clinical Manager

ChenMed•Winter Park, FL

20d•$54,358 - $77,655•Onsite

About The Position

The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back-office center operations, including clinical quality, compliance, human resources, patient experience, and direct team member supervision. The manager oversees hiring, performance management, training, and daily functions for center team members, including Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. In collaboration with Center Leadership, the CCM designs and implements clinical operations strategies to help the center meet or exceed organizational goals. The role requires knowledge of healthcare data analytics, clinical protocols, and leadership to support successful center operations. The CCM collaborates with Center and Divisional leaders to provide VIP service to patients, family members, and staff, and partners with Center leadership to meet clinical performance, growth, and membership goals. The role includes managing staffing, payroll and PTO approvals, patient care as needed, equipment and inventory, performance metrics, staff development, and regulatory compliance. The position may require local, regional, or nationwide travel up to 10% of the time.

Requirements

High school diploma or GED equivalent.
Active, good-standing Licensed Practical Nurse (LPN) license in the current state of employment or nationally accredited Certified Medical Assistant credential; other clinical licensure or certifications above the minimum requirement may also be considered.
At least 5 years of progressive work experience in a medical clinic, hospital, or similarly regulated healthcare environment.
At least 2 years of management experience with direct reports.
IV Therapy certification for LPNs where required by the State Board of Nursing.
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross within the first 90 days of employment.
Highly developed healthcare operations and clinical acumen; strong knowledge of general clinical operations, practices, techniques, medical products, processes, and procedures.
Advanced skills in patient screening, medication administration, wound care, taking vital signs, and drawing blood and other laboratory specimens.
Excellent oral and written communication, leadership, interpersonal, and organizational skills; ability to coach, mentor, inspire, and encourage strong performance.
Ability to meet and regularly exceed organizational metrics, maintain high clinical staff engagement and low turnover, collaborate and influence team members, resolve problems, and achieve team goals.
Ability to multitask, shift priorities, manage multiple projects, and remain calm and flexible in busy or stressful situations.
Detail-oriented, customer-focused, compassionate, and empathetic toward patients and their family members.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and competency with other systems required for the position.
Ability and willingness to travel locally, regionally, and/or nationwide up to 10% of the time.
Spoken and written fluency in English.
Ability to exercise independent judgment.

Nice To Haves

Bachelor’s degree in Business or Healthcare Administration or a healthcare-related field.
Two or more years of management experience with direct reports in a medical clinic, hospital, or similarly regulated environment.
Experience working with geriatric patients.
EMR system experience.
Bilingual ability in Spanish or Creole.
Other clinical licensure or certifications above the minimum requirement may be considered.

Responsibilities

Collaborate with Center and Divisional leaders to provide VIP service to patients, family members, and staff.
Manage clinical operations with Center leadership to meet or exceed clinical performance, growth strategy, and membership objectives.
Ensure appropriate back-office staffing and scheduling, approve staff payroll and PTO, and plan for and manage staffing shortages.
Perform direct patient care duties as needed, including duties and responsibilities of a Care Promoter.
Use data analytics and dashboards to develop and execute strategies that increase revenue and quality ratings and support the core model.
Develop protocols and procedures to improve staff productivity; collaborate with PCPs to coach clinical staff, manage performance, and implement improvement plans or disciplinary action when needed.
Manage medical equipment and supply inventory; ensure emergency equipment is available and properly maintained; troubleshoot malfunctions, request service and repairs, and inspect new equipment.
Ensure key performance targets are met, including KPI metrics, wait times, patient experience, staff engagement, and turnover.
Lead clinical staff and Pharmacy/Medication Technician selection, hiring, training, and ongoing education; facilitate orientation and onboarding.
Ensure regulatory compliance with OSHA, HIPAA, and other governing agencies; enforce clinical and quality standards and internal audit requirements.
Complete required training to dispense medications from the medication room.
Perform other duties as assigned and modified at the manager’s discretion.