Center Administrator

American Family Care Lyndhurst•Lyndhurst, NJ

2h•$30 - $40

About The Position

AFC Urgent Care Lyndhurst is seeking an experienced leader to manage the day-to-day operations of its owner-operated urgent care center. The Center Administrator will lead the non-provider team and partner with the Medical Director and ownership to deliver fast, high-quality care and support center growth. The role includes a paid, structured handoff with the current manager. For the right candidate, there is potential to grow into broader operations leadership with a multi-site operator. The center is open seven days a week, 365 days a year. The position involves occasional weekend and holiday coverage. Compensation is $30–$40 per hour based on experience, plus a performance bonus.

Requirements

At least 2 years of staff-supervision experience in urgent care, primary care, or a medical practice; urgent care experience is strongly preferred.
Working knowledge of insurance, billing, and charge capture.
Experience with Experity or another EMR/practice management system.
Strong communication skills and the ability to remain calm and patient-focused on busy days.
Availability for some weekend and holiday coverage.

Nice To Haves

Bachelor’s degree preferred.
CMM or CMPE certification is a plus.
Familiarity with online check-in tools such as Solv is a plus.
Bilingual English/Spanish is a plus.

Responsibilities

Lead, schedule, and develop the non-provider team, including front desk staff, medical assistants, and radiology technicians.
Recruit, hire, and onboard employees, and conduct performance reviews.
Partner with the Medical Director to ensure care follows clinical protocols and quality standards.
Manage patient flow and patient experience, including wait times, online reviews, and resolution of patient concerns.
Ensure visits are accurately charted and charged, and work with the billing partner on unbilled visits and denials.
Oversee front-desk payment collection, end-of-day closeout, and cash handling.
Maintain the facility and manage medical, lab, and janitorial supply inventory.
Keep the center compliant with company policy and state and federal regulations.
Run daily huddles, staff meetings, and in-service training.
Track key metrics, including visit volume, patients per day, collections, and reviews, and drive improvement with ownership.