Center Administrator

CenterWell•Peoria, AZ

1d•Onsite

About The Position

The Center Administrator runs a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience. The role coordinates people, processes, and technology across front office staff, clinical teams, and providers. It is onsite and reports to the Associate Operations Director. The administrator drives smooth daily clinic operations, maintains a high-reliability and audit-ready safety culture, and develops stable, engaged teams through structured coaching and clear expectations. The role uses real-time reports to make decisions that improve clinical quality and financial stewardship, and oversees patient experience, clinic processes, and center performance.

Requirements

Awareness of how clinics operate and function for patient care.
Computer literacy skills.
Ability to handle patient and stakeholder concerns while maintaining trust and rapport.
Ability to guide and support team members effectively.
Ability to manage competing priorities and allocate time effectively.
Ability to influence team behaviors and reinforce expected standards.
Ability to manage competing stakeholder needs effectively.
Ability to develop team performance over time.
Ability to address and resolve conflict constructively.
Ability to use data to guide decisions.
Ability to identify root causes and implement effective solutions.
Ability to oversee and manage the financial performance of the center.
Ability to ensure accuracy and completeness in information and processes.
Ability to remain composed and effective under stress.
Ability to choose appropriate responses in interpersonal situations.
Ability to make decisions quickly in high-pressure situations.
Ability to reflect on experience and improve over time.
Ability to recognize risks and context in real time.
Ability to understand how actions and processes connect across the system.
Essential personal attributes: reliability, integrity, and accountability.

Nice To Haves

Knowledge of Medicare structure, rules, and reimbursement.
Knowledge of regulatory compliance and patient privacy.
BLS/CPR certification.
Compliance with required EMR and quality-related training modules.

Responsibilities

Lead morning huddles to align the team and manage real-time escalations to maintain clinic flow.
Conduct daily 5S walkthroughs and oversee vaccine cold-chain and sterilization logs.
Conduct weekly one-to-ones, manage staff schedules, and ensure competency sign-offs through reverse shadowing.
Stabilize inbox aging, manage purchasing and waste reduction, and ensure accurate point-of-service collections.
Own the service recovery system and resolve patient concerns on the same day.
Maintain an audit-ready clinic and a high-reliability safety culture.
Use reports and data to make decisions that improve clinical quality and financial stewardship.
Oversee and manage the financial performance of the center.
Guide and support team members, reinforce expected standards, and develop team performance over time.
Manage competing priorities and stakeholder needs, identify root causes, and implement effective solutions.