Center Admin- Center Administrator

ArchWell Health•Bradenton, FL

20h

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and respectful, continuity-focused care. The Center Administrator leads the operations of a single center, ensuring clinical and administrative activities are executed effectively and the clinic runs smoothly and on time. The role supervises clinical and non-clinical staff, supports operational initiatives, and is accountable for practice profitability, revenue goals, clinical quality, member and staff satisfaction, productivity, revenue enhancement, and managed-care performance. The Center Administrator leads and develops a multidisciplinary team, maintains staffing and resource levels, and oversees operational systems such as scheduling and billing. The role ensures compliance with applicable safety, privacy, documentation, coding, and quality requirements; monitors and improves operational and clinical processes; and works with clinical and cross-functional leaders to achieve quality, productivity, and cost-management goals. The administrator also supports an exceptional member experience and represents ArchWell Health in the local community.

Requirements

At least 5 years of related work experience in a medical clinic, hospital, or hospitality setting.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated environment.
Proficient PC skills.
Ability to oversee center operations and meet compliance and regulatory requirements.
A passion for mentorship and team development across multiple functional areas.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related discipline.
Experience with ECW.
Fluency in Spanish or other languages spoken by people in the communities served, where necessary.

Responsibilities

Lead, coach, and mentor a multidisciplinary team of 10 or more colleagues, promoting accountability, collaboration, compassion, and service excellence.
Partner with the Market Operations Director to gather team and member information and improve the customer service experience and member satisfaction.
Oversee daily center operations, including scheduling, registration, billing, documentation, and patient flow.
Monitor administrative staff use of systems and provide feedback and coaching.
Create a positive and productive work environment to attract and retain staff, providers, and members.
Oversee compliance, including physician documentation and coding audits, member and staff safety, HIPAA confidentiality, and internal quality standards.
Facilitate regular team meetings to support communication, best practices, teamwork, and alignment on operational and quality priorities.
Manage resources and staffing to meet business needs, projected growth, and member experience expectations.
Conduct staff observations and performance audits to ensure adherence to clinical workflows, safety standards, documentation guidelines, and best practices.
Provide real-time feedback, individualized coaching, and structured development plans.
Ensure financial targets are met and fulfill cash-management, financial-reporting, and other financial responsibilities.
Address the needs of the center, physicians, clinicians, and care teams to support high-quality member care.
Identify performance gaps and lead process-improvement initiatives to improve quality, reduce errors, and ensure consistent execution of standards.
Partner with clinical leadership to monitor quality metrics, implement interventions, and meet or exceed quality-of-care benchmarks.
Improve member engagement, satisfaction, and retention through service recovery, follow-up, and proactive member support.
Partner with cross-functional teams to optimize managed-care performance, productivity, and cost management.
Represent ArchWell Health in the local community and maintain relationships with healthcare partners, community organizations, senior-service agencies, and marketing collaborators.