Center Admin- Center Administrator

ArchWell Health•Independence, MO

About The Position

The Center Administrator (CA) leads all operations within a single ArchWell Health center, ensuring clinical and administrative operations are executed effectively and the clinic runs smoothly and on time. The role supervises clinical and non-clinical staff, supports operational initiatives, and is accountable for practice profitability, revenue goals, clinical quality of care, member and staff satisfaction, productivity, revenue enhancement, managed-care performance, and staff leadership. The Center Administrator oversees center staffing and resources, operational systems, compliance, financial responsibilities, and quality processes. In partnership with clinical and operational leaders, the CA improves member experience and satisfaction, supports high-quality care, develops staff, and builds relationships with local healthcare and community organizations.

Requirements

At least 5 years of related work experience in a medical clinic, hospital, or hospitality setting.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated environment.
Passion for mentorship and team development across multiple functional areas.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
Proficient PC skills.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related discipline.
Experience with ECW is strongly preferred.
Fluency in Spanish or other languages spoken by people in the communities served, where necessary.

Responsibilities

Lead, coach, and mentor a multidisciplinary team of 10 or more colleagues, fostering accountability, collaboration, compassion, and service excellence.
Partner with the Market Operations Director to gather team and member information and improve the customer service experience and member satisfaction scores.
Oversee center operations and ensure efficient scheduling, registration, billing, documentation, and patient-flow processes.
Monitor administrative staff use of systems and provide feedback and coaching.
Create a positive and productive work environment to attract and retain staff, providers, and members.
Oversee compliance, including physician documentation and coding audits, member and staff safety regulations, HIPAA, and internal quality standards.
Facilitate regular team meetings to promote communication, best practices, teamwork, and alignment on operational and quality priorities.
Manage staffing and other resources to meet business needs and projected growth.
Conduct staff observations and performance audits to ensure adherence to clinical workflows, safety standards, documentation guidelines, and best practices.
Provide real-time feedback, individualized coaching, and structured development plans for colleagues.
Meet financial targets and follow cash-management, financial-reporting, and other financial responsibilities.
Support the needs of the center, physicians, clinicians, and care teams in delivering high-quality member care.
Identify performance gaps and lead process-improvement initiatives to strengthen quality, reduce errors, and ensure consistent execution of standards.
Partner with clinical leadership to monitor quality metrics, implement interventions, and meet or exceed quality-of-care benchmarks.
Implement member-engagement, satisfaction, and retention strategies, including service recovery, follow-up, and proactive support.
Partner with cross-functional teams to optimize managed-care performance, productivity, and cost management.
Represent ArchWell Health in the local community and maintain relationships with healthcare partners, community organizations, senior-service agencies, and marketing collaborators to support membership growth and reputation.