Center Administrator

CenterWell•Peoria, AZ

20h•$71,100 - $97,800•Onsite

About The Position

The Center Administrator runs a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience. The role coordinates people, processes, and technology across front office, clinical teams, and providers. The administrator works onsite and reports to the Associate Operations Director. The role drives efficient clinic operations, promotes a High Reliability Organization culture, builds stable and engaged teams through coaching, and uses real-time reporting to improve clinical quality and financial stewardship. Responsibilities span daily clinic flow, quality and safety oversight, staff leadership, administrative processes, and patient experience.

Requirements

Knowledge of how clinics operate and function for patient care.
Computer literacy.
Ability to handle patient and stakeholder concerns while maintaining trust and rapport.
Ability to guide and support team members effectively.
Ability to manage competing priorities, allocate time effectively, and manage competing stakeholder needs.
Ability to influence team behaviors and reinforce expected standards.
Ability to develop team performance over time.
Ability to address and resolve conflict constructively.
Ability to use data to guide decisions.
Ability to identify root causes and implement effective solutions.
Ability to oversee and manage the financial performance of the center.
Ability to ensure accuracy and completeness in information and processes.
Ability to remain composed and effective under stress and make decisions quickly in high-pressure situations.
Ability to choose appropriate responses in interpersonal situations.
Ability to reflect on experience and improve over time.
Ability to recognize risks and context in real time and understand how actions and processes connect across the system.
Essential personal attributes: reliability, integrity, and accountability.

Nice To Haves

Knowledge of Medicare structure, rules, and reimbursement.
Knowledge of regulatory compliance and patient privacy.
BLS/CPR certification.
Compliance with required EMR and quality-related training modules.

Responsibilities

Lead morning huddles to align the team and manage real-time escalations to maintain clinic flow and on-time starts.
Conduct daily 5S walkthroughs and manage vaccine cold-chain and sterilization logs to maintain quality, safety, and audit readiness.
Conduct weekly one-to-ones, manage staff schedules, and ensure competency sign-offs through reverse shadowing.
Stabilize inbox aging, manage purchasing and waste reduction, and ensure accurate point-of-service collections.
Own the service recovery system and resolve patient concerns on the same day.
Use real-time reports and data to guide decisions that improve clinical quality and financial performance.
Coach team members, set clear expectations, and support skill development.