Center Administrator

American Family Care Eagle Oaks•Bakersfield, CA

23h

About The Position

The Center Administrator manages the operations and performance of an urgent care center. The role oversees non-physician clinic staff and daily administrative and clinical support operations, including staffing, patient flow, financial performance, patient experience, business development, regulatory compliance, facility maintenance, equipment, supplies, and accurate patient charges. The Center Administrator partners with providers to support quality patient care and clinic efficiency, and works with billing, revenue cycle, HR, and ownership to improve performance and support clinic growth. This position is associated with a franchised business location, where specific duties and benefits may vary by franchise. The role is accountable for clinic performance measures including patient volume and satisfaction, online reviews, call conversion, appointment confirmation, front-desk collections, insurance verification, registration and billing accuracy, profitability, wait times, employee retention and engagement, occupational medicine revenue, employer account development, cleanliness, and compliance. American Family Care (AFC) provides walk-in primary and urgent care, occupational medicine, and workers’ compensation services seven days a week. The company describes its mission as providing convenient, patient-centric care in a kind and caring environment. AFC reports having more than 250 clinics and 800 in-network physicians caring for over 6 million patients annually.

Requirements

At least two years of experience in a supervisory role in a medical office is preferred.
Demonstrated written, verbal, and consultative communication skills.
Ability to deliver high levels of customer service and achieve customer satisfaction.
Understanding of compliance and regulatory guidelines.
Urgent care or healthcare leadership experience is required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee daily clinic operations and administrative functions.
Create, implement, and manage clinic opening and closing procedures.
Promote efficient patient flow and minimize wait times.
Partner with providers to support high-quality patient care and clinic efficiency.
Manage staffing levels, employee schedules, and clinic workflows.
Develop and implement operational policies and procedures.
Ensure compliance with HIPAA, OSHA, CLIA, labor laws, and AFC standards.
Oversee facility maintenance, equipment management, and inventory controls.
Maintain clinic cleanliness, organization, and readiness standards.
Lead operational improvement initiatives and support clinic growth.
Manage clinic financial performance and operational metrics.
Monitor collections, deposits, reconciliations, and cash controls.
Ensure accurate registration, insurance verification, and charge capture.
Oversee front-desk collections, including copays, deductibles, coinsurance, self-pay, and occupational medicine services.
Identify revenue leakage and implement corrective actions.
Collaborate with billing and revenue cycle teams to improve reimbursement performance.
Manage clinic expenses and support budget objectives.
Develop, monitor, and report clinic KPIs; analyze trends and identify improvement opportunities.
Monitor patient satisfaction and service quality.
Ensure readiness for audits, accreditation reviews, and regulatory inspections.
Implement continuous quality improvement initiatives.
Recruit, onboard, train, coach, and develop clinic staff.
Conduct performance evaluations and provide ongoing feedback.
Manage attendance, scheduling, and staffing coverage.
Partner with HR on employee relations, disciplinary actions, and performance improvement plans.
Foster accountability, teamwork, professionalism, and service excellence.
Coordinate staff meetings, training programs, and professional development activities.
Promote a patient-first culture and monitor and respond to patient feedback, reviews, and service concerns.
Manage online reputation and patient satisfaction initiatives.
Support social media engagement and local marketing efforts.
Build relationships with employers, schools, sports organizations, and community partners.
Support growth of occupational medicine, workers’ compensation, DOT physicals, and employer services.
Partner with ownership on business development and patient growth strategies.