Center Administrator

American Family Care Eagle Oaks•Bakersfield, CA

1d•$62,400 - $80,000

About The Position

The Center Administrator manages the overall operations and performance of an urgent care clinic, including its non-physician staff and administrative and clinical support operations. The role oversees staffing, patient flow and experience, financial performance, business development, regulatory compliance, facility maintenance, and supplies, while working with providers to support high-quality, efficient patient care. This position works directly with a franchised business location; specific duties and benefits may vary between franchises. The administrator monitors operational and financial performance, supports accurate patient registration and charge capture, manages clinic expenses and revenue-related processes, and leads quality and operational improvement efforts. The role also recruits, trains, coaches, and develops staff; promotes customer service and community relationships; and supports clinic growth, including occupational medicine and employer services.

Requirements

A minimum of two years of experience working in a supervisory role in a medical office is preferred.
Demonstrated written, verbal, and consultative communication skills.
Ability to deliver high levels of customer service and achieve customer satisfaction.
Understanding of compliance and regulatory guidelines.
Urgent care or health care leadership experience is required.

Nice To Haves

Bachelor’s degree preferred.
At least two years of supervisory experience in a medical office preferred.

Responsibilities

Oversee daily clinic operations and administrative functions, including opening and closing procedures, patient flow, staffing, schedules, and workflows.
Partner with providers to support quality patient care and clinic efficiency.
Develop and implement operational policies and procedures, and ensure compliance with HIPAA, OSHA, CLIA, labor laws, and AFC standards.
Oversee facility maintenance, equipment, supplies, inventory controls, cleanliness, and clinic readiness.
Lead operational improvement initiatives and support clinic growth.
Manage clinic financial performance, operational metrics, expenses, and budget objectives.
Monitor collections, deposits, reconciliation, and cash controls; ensure accurate registration, insurance verification, and charge capture.
Oversee front desk collections, identify revenue leakage, and collaborate with billing and revenue cycle teams to improve reimbursement.
Develop, monitor, and report clinic KPIs; analyze trends and identify operational improvement opportunities.
Monitor patient satisfaction and service quality; maintain readiness for audits, accreditation reviews, and regulatory inspections; implement continuous quality improvement initiatives.
Recruit, onboard, train, coach, and develop clinic staff; conduct evaluations and provide feedback.
Manage attendance, scheduling, and staffing coverage; partner with HR on employee relations, disciplinary actions, and performance improvement plans.
Foster accountability, teamwork, professionalism, and service excellence; coordinate staff meetings, training, and professional development.
Promote a patient-first customer service culture and respond to patient feedback, reviews, and service concerns.
Manage online reputation and patient satisfaction initiatives; support social media engagement and local marketing.
Build relationships with employers, schools, sports organizations, and community partners.
Support growth of occupational medicine, workers’ compensation, DOT physicals, and employer services; partner with ownership on business development and patient growth strategies.
Meet performance goals related to patient volume, satisfaction and reviews, call conversion, appointment confirmations, collections, verification and billing accuracy, profitability, wait times, employee retention, occupational medicine revenue, employer accounts, cleanliness, and compliance.