Center Administrator

ArchWell Health•Las Vegas, NV

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of senior members through neighborhood clinics and wellness-focused communities. The Center Administrator leads all operations for a single center, ensuring clinical and administrative operations are executed effectively and the clinic runs smoothly and on time. The role supervises clinical and non-clinical staff and supports operational initiatives. The Center Administrator is accountable for practice profitability, revenue goals, clinical quality of care, member and staff satisfaction, productivity, revenue enhancement, managed-care performance, and staff leadership. The role includes managing staffing and resources, maintaining compliance, improving operational and quality processes, and providing a positive member and employee experience. The administrator also represents ArchWell Health in the local community and develops relationships with healthcare and community partners.

Requirements

At least 5 years of related work experience in a medical clinic, hospital, or hospitality setting.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated environment.
A passion for mentorship and team development, particularly across multiple functional areas.
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
Proficient PC skills.
Fluency in Spanish or another language spoken by people in the communities served, where necessary.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related discipline.
Experience with ECW is strongly preferred.

Responsibilities

Lead, coach, and mentor a multidisciplinary team of 10 or more colleagues, promoting accountability, collaboration, compassion, and service excellence.
Partner with the Market Operations Director to gather team and member information and improve the customer service experience and member satisfaction scores.
Ensure systems such as scheduling and billing operate efficiently, and monitor and coach administrative staff in their use.
Create a positive and productive work environment to attract and retain staff, providers, and members.
Oversee compliance, including physician documentation and coding audits, member and staff safety regulations, and HIPAA confidentiality requirements.
Facilitate regular team meetings to foster communication, share best practices, strengthen teamwork, and align staff on operational and quality priorities.
Manage center resources and staffing to meet business needs and expected growth.
Conduct staff observations and performance audits; provide real-time feedback, individualized coaching, and development plans.
Ensure financial targets are met and fulfill cash-management, financial-reporting, and other financial responsibilities.
Address the needs of the center, physicians, clinicians, and care teams to support high-quality member care.
Oversee daily operations, including scheduling, registration, billing, documentation, and patient flow.
Conduct systematic audits of safety practices and clinical and administrative processes; identify performance gaps and lead improvement initiatives.
Partner with clinical leadership to monitor quality metrics, implement interventions, and meet or exceed quality-of-care benchmarks.
Implement strategies to improve member engagement, satisfaction, and retention, including service recovery, follow-up, and proactive support.
Partner with cross-functional teams to optimize managed-care performance, productivity, and cost management.
Represent ArchWell Health in the local community and maintain relationships with healthcare partners, community organizations, senior-service agencies, and marketing collaborators.