Center Admin- Center Administrator

ArchWell Health•Bradenton, FL

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and wellness-focused communities. The Center Administrator (CA) is a vital leader responsible for the operations of a single center, ensuring clinical and administrative operations are executed effectively and the clinic runs smoothly and on time. The CA supervises clinical and non-clinical staff and supports operational initiatives. The role is accountable for practice profitability, revenue goals, clinical quality of care, member and staff satisfaction, productivity, revenue enhancement, managed-care performance, and staff leadership. The Center Administrator works with the Market Operations Director, clinical leadership, and cross-functional teams to improve the member experience, meet operational and quality priorities, and support center growth.

Requirements

At least 5 years of related work experience in a medical clinic, hospital, or hospitality setting.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated environment.
Passion for mentorship and team development, particularly across multiple functional areas.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
Proficient PC skills.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related discipline.
Experience with ECW.
Fluency in Spanish or other languages spoken by people in the communities served, where necessary.

Responsibilities

Lead, coach, and mentor a multidisciplinary team of 10 or more colleagues, promoting accountability, collaboration, compassion, and service excellence.
Partner with the Market Operations Director to gather team and member information and improve the customer service experience and member satisfaction scores.
Ensure scheduling, billing, registration, documentation, and patient-flow systems operate efficiently, and provide feedback and coaching to administrative staff on system use.
Create a positive and productive work environment that attracts and retains staff, providers, and members.
Oversee compliance, including physician documentation and coding audits, member and staff safety regulations, HIPAA confidentiality requirements, and internal quality standards.
Facilitate regular team meetings to support communication, best practices, teamwork, and alignment on operational and quality priorities.
Manage center resources and staffing to meet business needs and projected growth.
Conduct staff observations and performance audits to assess clinical workflows, safety, documentation, and best practices; provide real-time feedback, individualized coaching, and development plans.
Ensure financial targets are met and manage cash handling, financial reporting, and other financial responsibilities.
Address the needs of the center, physicians, clinicians, and care teams to support high-quality member care.
Conduct systematic audits of safety practices and clinical and administrative processes; identify performance gaps and lead process-improvement initiatives to strengthen quality, reduce errors, and improve consistent execution.
Partner with clinical leadership to monitor quality metrics, implement targeted interventions, and meet or exceed quality-of-care benchmarks.
Implement strategies to improve member engagement, satisfaction, and retention, including service recovery, follow-up, and proactive member support.
Partner with cross-functional teams to optimize managed-care performance, productivity standards, and cost management.
Represent ArchWell Health in the local community and build relationships with healthcare partners, community organizations, senior-service agencies, and marketing collaborators to support membership growth and reputation.