Center Admin- Center Administrator

ArchWell Health•Independence, MO

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through neighborhood clinics that emphasize continuity of care, respect, and a wellness-focused community. The Center Administrator (CA) leads operations for a single center and ensures clinical and administrative work is carried out effectively and smoothly. The role supervises clinical and non-clinical staff and is accountable for center profitability, revenue goals, clinical quality, member and staff satisfaction, productivity, revenue enhancement, managed-care performance, and staff leadership. The CA leads and develops a multidisciplinary team, oversees staffing and resources, and maintains efficient scheduling, registration, billing, documentation, and patient flow. The role ensures compliance with HIPAA, safety regulations, documentation and coding requirements, and internal quality standards. The CA also monitors operational and quality performance, conducts audits, coaches staff, leads process improvements, and partners with clinical leadership and cross-functional teams. As a community-facing leader, the CA builds relationships with healthcare partners, community organizations, senior-service agencies, and marketing collaborators to support membership growth and ArchWell Health’s reputation.

Requirements

At least 5 years of related work experience in a medical clinic, hospital, or hospitality setting.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated environment.
Passion for mentorship and team development, particularly across multiple functional areas.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
Proficient PC skills.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related discipline.
Experience with ECW.
Fluency in Spanish or another language spoken by people in the communities served, where necessary.

Responsibilities

Lead, coach, and mentor a multidisciplinary team of 10 or more colleagues, promoting accountability, collaboration, compassion, and service excellence.
Partner with the Market Operations Director to gather team and member information and improve the customer service experience and member satisfaction scores.
Oversee center operations, including scheduling, registration, billing, documentation, and patient flow.
Monitor administrative staff use of systems and provide feedback and coaching.
Create a positive and productive work environment to attract and retain staff, providers, and members.
Oversee compliance, including physician documentation and coding audits, safety regulations, HIPAA, and internal quality standards.
Facilitate regular team meetings to improve communication, establish best practices, strengthen teamwork, and align operational and quality priorities.
Manage resources and staffing to meet business needs and expected growth.
Conduct routine staff observations and performance audits; provide real-time feedback, individualized coaching, and development plans.
Meet financial targets and oversee cash management, financial reporting, and other financial responsibilities.
Support physicians, clinicians, and care teams in delivering high-quality member care.
Conduct systematic audits of safety practices and clinical and administrative processes, identify performance gaps, and lead process-improvement initiatives.
Partner with clinical leadership to monitor quality metrics and implement interventions to meet or exceed quality-of-care benchmarks.
Implement member engagement, satisfaction, and retention strategies, including service recovery, follow-up, and proactive support.
Partner with cross-functional teams to improve managed-care performance, productivity, and cost management.
Represent ArchWell Health in the local community and build relationships with healthcare partners, community organizations, senior-service agencies, and marketing collaborators.