Catering Supervisor

American Food & Vending ⏐ American Dining Creations•Schaumburg, IL

6d•$21 - $23

About The Position

The Catering Supervisor at American Dining Creations oversees and coordinates catering operations, leads event staff, and maintains standards for successful events. The role focuses on creating memorable guest experiences, managing resources efficiently, and fostering a positive work environment in collaboration with the on-site Catering Director. The supervisor oversees day-to-day front- and back-of-house catering procedures; serves as a contact for catering services before and after events; and oversees event delivery, setup, breakdown, and execution. The role also coordinates with other departments on logistics, food preparation, and service delivery; develops and implements service standards and procedures; and leads, mentors, and motivates catering staff, including servers, bartenders, drivers, and support staff. Additional duties include monitoring food quality, portion control, and requested dietary provisions; providing customer service; resolving event requests and challenges; assisting with marketing strategies; and maintaining inventory and condition of catering equipment and supplies. Other duties may be assigned as needed. The position pays $21–$23 per hour. American Dining Creations lists weekly pay, a 401(k) with company match, an employee meal and beverage during shifts, an employee referral bonus program, an employee assistance program, potentially flexible hours and shifts for some positions, eligible-employee medical, prescription, dental, and vision plans, provided uniforms and safety shoes, and learning and advancement opportunities.

Requirements

At least 3 years of catering and event planning experience in hotels, conference centers, private clubs, universities, or similar environments.
Excellent interpersonal and communication skills.
Strong leadership and organizational skills; detail-oriented and customer-focused.
Ability to multitask and thrive in a fast-paced, dynamic environment.
Knowledge of food safety and service regulations.
Proficiency with computer skills, including Microsoft Office, CATERTRAX, and other online order systems.
Ability to work a flexible schedule that may include weekdays, evenings, and weekends.
Ability to lift 50 pounds; push and pull a heavy catering cart; bend; climb stairs; and stand and walk for the entire scheduled shift.

Nice To Haves

Familiarity with industry trends and innovations.

Responsibilities

Supervise day-to-day front- and back-of-house catering procedures.
Serve as a contact for catering services before and after events, ensuring needs and expectations are met or exceeded.
Oversee delivery, setup, breakdown, and execution of catering events.
Collaborate with other departments on logistics, food preparation, and service delivery.
Develop and implement service standards and procedures to uphold quality and consistency across events.
Lead, mentor, and motivate catering event staff, including servers, bartenders, drivers, and support staff.
Monitor food quality, portion control, and dietary provisions as requested.
Provide excellent customer service to guests.
Field and resolve requests or challenges during events to ensure guest satisfaction.
Assist in developing and implementing marketing strategies to promote catering services.
Take inventory of catering equipment and supplies and keep catering items in top condition.
Perform other duties and responsibilities as assigned.