Catering - Supervisor

SSA Group • Denver, CO

1d

About The Position

SSA Group is hiring a Catering Supervisor to oversee catered events and support the delivery of warm, welcoming, memorable experiences for guests and clients. The supervisor works with the catering management team to supervise and train staff, manage event preparations and operations, and ensure service meets the organization’s standards. The role reports to the Catering Manager(s).

The position includes overseeing product quality, inventory, event setup and breakdown, and front- and back-of-house work. The supervisor interprets and executes Banquet Event Orders (BEOs), manages applicable rental orders and event materials, responds to guest needs and complaints, and solves problems during events. The role also involves communicating with clients and staff, maintaining a safe and organized workplace, and supporting inclusive, sustainability-minded, and community-focused practices.

This job requires physical work, including standing for extended periods and moving or handling boxes weighing up to 35 pounds. Hours may vary and can include nights, weekends, and holidays as needed. SSA accepts applications on a rolling basis, and the position remains open until filled.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
• Proven leadership skills and an understanding of team building, team development, and fostering partnerships.
• Exceptional problem-solving and decision-making skills, along with the ability to stay organized.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills sufficient for basic office functions.
• Ability to operate all equipment necessary to perform the job duties.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting and performing the functions described.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All education backgrounds are eligible.

Nice To Haves

• Two to three years of catering operations and/or event planning experience in off-site catering, a hotel, or a cultural attraction catering venue.
• BEO knowledge and execution experience.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Oversee product quality, product levels, and inventory.
• Document and discipline employees progressively to improve performance and ensure compliance with company policies and procedures.
• Respond to guest needs quickly and efficiently and resolve complaints effectively.
• Oversee proper setup, execution, breakdown, and cleanup of catered events.
• Perform front-of-house, back-of-house, and side-work duties to support banquet event productivity.
• Interpret and execute BEOs to the organization’s standards.
• Maintain expert-level knowledge of menus, food presentation, and food service techniques.
• Perform manual labor as required, including equipment storage and event setup and teardown of tables and chairs.
• Work with the catering management team to supervise and train staff across departments.
• Manage rental orders, buffet cards, and event diagrams when applicable.
• Explain event successes or failures and solve event problems by implementing creative solutions.
• Maintain a friendly and approachable attitude toward clients, guests, and staff.
• Communicate clearly and openly with staff members.
• Display a sense of urgency and maintain a professional appearance and manner.
• Follow company policies and procedures, as well as health and safety practices.
• Maintain a clean, safe, and organized work environment.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower growth and opportunity for team members.
• Lead by example in sustainability and conservation efforts, apply knowledge of those efforts in business, and provide opportunities to teach unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed