Catering - Supervisor

SSA Group, LLC • San Antonio, TX

5d • $19

About The Position

The Catering Supervisor oversees catered events and staff to deliver warm, welcoming, and memorable experiences for guests and clients. The role ensures event quality and service standards, manages event setup and execution, and supports productivity across front-of-house, back-of-house, and side work. The supervisor works with the catering management team to train and supervise staff, resolve event challenges, and maintain a clean, safe, and organized work environment. This position reports to the Catering Manager(s).

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
• Proven leadership skills and understanding of team building, staff development, and fostering partnerships.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills for basic office functions.
• Ability to operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods, move and handle boxes weighing up to 35 pounds, lift, and perform the listed job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays as needed.

Nice To Haves

• Two to three years of catering operations and/or event-planning experience in off-site catering, a hotel, or a cultural attraction catering venue.
• BEO knowledge and execution experience.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in keeping with 452 Hospitality.
• Oversee product quality, product levels, and inventory.
• Document employee performance and apply discipline progressively in accordance with company policies and procedures.
• Address guest needs quickly and efficiently and resolve complaints effectively.
• Oversee setup, execution, breakdown, and cleanup of catered events.
• Perform front-of-house, back-of-house, and side work duties to support banquet event productivity.
• Interpret and execute BEOs to organizational standards.
• Maintain expert-level knowledge of menus, food presentation, and food service techniques.
• Perform manual labor as needed, including equipment storage and event setup and teardown of tables and chairs.
• Work with catering management to supervise and train staff across departments.
• Manage rental orders, buffet cards, and event diagrams when applicable.
• Explain event successes and failures, solve problems during events, and implement creative solutions.
• Maintain a friendly and approachable attitude and communicate clearly with clients, guests, and staff.
• Display urgency and maintain a professional appearance and manner.
• Follow company policies and procedures and health and safety practices.
• Maintain a clean, safe, and organized work environment.
• Promote inclusion and support within the brand team, remove barriers, and empower team members' growth and opportunity.
• Lead by example in sustainability and conservation efforts, demonstrate knowledge of their business application, and provide opportunities to teach unit staff.
• Engage with SSA and the unit in community efforts and activities.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed