Catering Security Agent

Menzies Aviation Careers•North Charleston, SC

11d

About The Position

The Catering Security Agent provides security screening to prevent weapons, explosives, and other dangerous items from entering the air transportation system. Screening is conducted using available equipment, such as hand-held metal detectors, and through physical inspections to protect aircraft, airports, air carriers, and staff. The role requires compliance with government, airport, client, and company regulations; effective communication; courteous interaction; and timely reporting of safety hazards, equipment problems, and incidents. The agent inspects catering food, sealed items, beverages, serving utensils, supplies, liquor, duty-free items, carts, and supply trolleys for signs of tampering, inappropriate contents, or items that do not belong. Inspections must follow local laws and hygiene standards. The agent also searches transport vehicles before catering carts are loaded, escorts carts through loading, secures carts with tamper-evident seals, and responds to suspected seal tampering by searching the cart before aircraft loading. Seals must be stored securely, and law enforcement or airline security contacts must be notified when necessary. The agent maintains control of discovered contraband or dangerous items until law enforcement arrives. The position includes reporting tests, weapons, injuries, and major incidents to a supervisor; maintaining records and a clean work area; responding courteously to inquiries; attending required meetings, in-services, and safety training; wearing the required uniform or business attire and visible identification; and using company and client resources responsibly. Employees must follow safety procedures, use only equipment for which they have been trained, wear required PPE, and report unsafe conditions and workplace injuries. The company prohibits alcohol and drug misuse and conducts regular testing under its Substance Misuse Policy.

Requirements

High school diploma, GED, or equivalent.
Must be a U.S. citizen.
Must be at least 18 years old.
Must have reliable telephone service and transportation.
Must treat all information as confidential.
Must have the tact to deal with situations involving client representatives, employees, and the public.
Must be able to read, write, understand, and carry out instructions in English.
Must be able to sit, stand, lift, and/or bend throughout the shift.
Must pass pre-employment and random drug tests.
Must pass a pre-employment background check.
Must meet the requirements to obtain a security-sensitive identification badge.

Nice To Haves

Previous airline experience.
Previous experience in security, the military, or customer service.

Responsibilities

Screen catering items to prevent weapons, explosives, and other dangerous items from entering the air transportation system.
Comply with all government, airport, client, and company regulations.
Communicate courteously with fellow employees and report safety hazards and equipment problems to managers.
Conduct physical searches and take appropriate action when questionable or dangerous items are detected.
Inspect food, sealed items, beverages, serving utensils, supplies, liquor, and duty-free items for tampering, abnormal weights, or inappropriate contents.
Inspect food carts and supply trolleys, including side panels, doors, undercarriages, and dry ice compartments; use a mirror when searching beneath carts, trolleys, or trays as appropriate.
Conduct inspections inside the catering facility or on the loading dock to the extent permitted by local laws and hygiene standards.
Search transport vehicles for weapons, explosives, and other dangerous items immediately before catering carts are loaded.
Escort catering carts from completion of monitoring or inspection until they are loaded onto the transport vehicle.
Close and secure carts with tamper-evident seals after searches and loading, and ensure seals are stored in a locked container protected from unauthorized access.
Ensure suspect carts are searched for dangerous items before aircraft loading if a seal is broken or appears tampered with.
Notify or ensure immediate notification of law enforcement officers and/or the Airline Ground Security Coordinator when necessary.
Safely handle dangerous or deadly items and maintain control of contraband until law enforcement arrives.
Report government tests, real weapons, injuries, and other major incidents to a supervisor immediately.
Keep the supervisor informed of needs and problems, maintain a clean immediate work area, and report maintenance needs.
Respond courteously to inquiries from clients, staff, and the public, and project a positive image.
Attend meetings, in-services, and required safety training; use appropriate communication channels and maintain required records, reports, and files.
Wear the required uniform or business attire and keep identification badges visible.
Follow company policies and procedures, contribute to company objectives, and use company and client equipment, supplies, and resources conscientiously and cost-effectively.
Use only equipment for which trained, wear proper PPE, and promptly report unsafe conditions and workplace injuries.
Perform other duties as requested.