Catering Sales Manager
About The Position
The Catering Sales Manager creatively upsells hotel customers and ensures that the value paid is reflected in the product, service, and ambiance. The role focuses on direct sales in the social catering market, primarily weddings and social groups and events. The manager consults with clients to determine and finalize event requirements, prepares contracts and banquet event orders, and coordinates with resort departments and external catering support services to deliver events smoothly and profitably. The position is the primary liaison before group arrival, greets key contacts on property, and introduces them to the Banquet Manager for on-site care. It maintains event documentation and financial records, monitors contractual agreements and service delivery, and resolves unexpected problems to ensure guest satisfaction and protect the guest experience. The role also performs projects and other duties assigned by the Director of Catering & Conference Services. The position works in the interior of the hotel under normal office conditions and outside the hotel with exposure to weather. The resort is targeting a start date of January 1, 2027.
Requirements
- High school diploma or GED, plus one year of relevant experience, or an equivalent combination of training, experience, and/or education.
- Excellent interpersonal skills.
- Ability to provide excellent service to internal and external customers.
- Excellent oral and written communication skills.
- Attention to detail.
- Excellent computer skills.
- Pleasant and friendly demeanor.
- Availability to work flexible hours, including nights, weekends, and holidays.
Responsibilities
- Direct-sell in the social catering market, focusing primarily on weddings and social groups and events.
- Prepare contracts and banquet event orders with clear, detailed information following client interviews and bookings.
- Coordinate event details with the Executive Chef, Banquet Manager, Reservations, and Guest Services to ensure smooth service delivery.
- Attend Banquet Event Order and Sales meetings as scheduled.
- Maximize revenue through upselling throughout the resort, including areas beyond food and beverage.
- Monitor compliance with contractual agreements concerning function space, food and beverage, and special concessions.
- Communicate social event details to relevant departments.
- Maintain knowledge of property policies, current pricing, competitors, and their offerings.
- Perform special projects and assignments related to catering needs.
- Ensure total guest satisfaction for local and group functions by maintaining consistent standards, maximizing profitability, and protecting the guest experience.
- Continue consulting and meeting with clients to determine and finalize event requirements.
- Organize and conduct pre-event and post-event meetings.
- Greet key contacts on property, act as the primary liaison before group arrival, and introduce them to the Banquet Manager for on-site care.
- Maintain documentation of events, changes, and special requests.
- Resolve unexpected problems and monitor activities to ensure hotel operations meet group expectations and deliver high service levels.
- Maintain records of event details, including financial information.
- Coordinate catering support services such as flowers, entertainment, decorations, and audiovisual services.
- Perform other duties assigned by the Director of Catering & Conference Services.
Benefits
- Relocation assistance for salaried managers relocating 50 or more miles away.
- Guest gym access.
- Six paid holidays.
- Weekly pay cycle.
- Complimentary cafeteria meals.
- Medical, dental, and vision plan options.
- Paid time off.
- 401(k) matching plan.
- Pre-tax Health Savings Accounts and Flexible Spending Accounts.
- Voluntary benefits including critical illness, hospital indemnity, accident coverage, life and AD&D insurance, legal services, identity theft protection, whole life insurance, telemedicine, and pet insurance.
- Employee Assistance Program.
- Resort discounts.
- Complimentary Bretton Woods season pass, with possible spouse/dependent passes or a courtesy pass depending on status and applicable terms.
- 25% discount on food and beverage, excluding alcohol.
- 25% discount on retail.
- 25% discount on spa services.
- Discounts on ski and golf rentals, canopy tours, and other activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
