Catering Sales Manager/Renaissance St. Louis Airport

StepStone Hospitality•St. Louis, MO

9d•Onsite

About The Position

The Catering Sales Manager is responsible for booking social catering functions to meet revenue goals, developing sales and marketing plans, assisting with menu development, and coordinating promotions. This role involves client interaction, problem-solving, maintaining detailed records, and upselling to increase revenue. The manager must be available to accommodate client needs, participate in planning and review meetings, conduct exit interviews, and contribute to the annual hotel budget. Additionally, they will handle guest requests and complaints professionally.

Requirements

Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills.
High school education and relevant training and experience required.
Ability to timely obtain any required licenses or certificates.
CPR training required.

Nice To Haves

Additional education preferred.
First aid training preferred.
Additional language ability preferred.

Responsibilities

Book all social catering functions in accordance with established goals set by hotel to reach expected revenues via the annual budget.
Develop a target sales and marketing plan with focus on social and meeting catering functions which will include a combination of sales calls, site visits and prospecting for future relationships.
Assist with the development of banquet menus.
Participate in 30-60-90 day banquet forecasting.
Coordinate in-house sales promotions and associate functions.
Greet client upon arrival.
Facilitate and communicate details related to catering functions to management.
Maintain professionalism in problem situations.
Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
Upsell to improve revenue generation on property.
Be readily available during functions for consultation with client.
Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
Participate in site reviews.
Conduct exit interviews with clients to solidify repeat business and distribute results.
Participate in the preparation of the annual hotel budget.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.