Catering Sales Manager
About The Position
The Catering Sales Manager solicits new catering accounts and develops and sustains relationships with existing accounts to meet or exceed revenue goals. The role requires strong knowledge of weddings and an understanding of how prospecting creates new sales opportunities. The manager coordinates and services client functions to support customer satisfaction while maintaining profitable operations and high-quality products and service. Candidates should be comfortable solving problems involving client relationships and event management. The position is at Hyatt Regency Times Square, a full-service hotel with 795 newly renovated guestrooms, located on Broadway between 48th and 49th Streets in Times Square. The manager collaborates with hotel departments, clients, outside planners, and vendors, and supports event operations and service quality.
Requirements
- At least four years of progressive experience in a hotel or related field; alternatively, a two-year college degree and three or more years of related experience; or a four-year college degree and at least two years of related experience.
- Proficiency in Windows and company-approved spreadsheets and word-processing applications.
- Maintain a warm and friendly demeanor.
- Communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Understand and evaluate complex information and data from various sources to meet objectives.
- Meet the physical demands of medium work: exerting up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to move objects.
- Flexible and long hours may sometimes be required.
Nice To Haves
- Proficiency in Delphi.
Responsibilities
- Keep the immediate supervisor informed of problems or matters requiring attention.
- Prepare and submit required reports on time.
- Follow up on turnovers within 24 hours by telephone and within three days with written correspondence.
- Know meeting room setups and capabilities, as well as sleeping room configurations and types.
- Respond promptly to catering inquiries.
- Use the Partnership Agreement to meet client needs.
- Maintain comprehensive knowledge of hotel operational departments, including guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
- Interact with outside planners and vendors for event setup.
- Maintain pricing integrity and propose upscale menus to clients.
- Manage existing accounts and conduct follow-up client re-solicitation to capture future business.
- Coordinate with other food and beverage managers and keep them informed of food and beverage issues.
- Manage the function diary and adjust space to maximize potential revenue.
- Be visible on the floor and assist staff during functions as needed.
- Participate in and/or conduct departmental and hotel training.
- Plan and execute holiday and special events in conjunction with the Director of Catering.
- Use client evaluation feedback to improve service and quality.
- Participate in the required Manager on Duty (M.O.D.) program and provide coverage as required.
- Attend required hotel meetings and training.
- Maintain regular attendance, personal appearance, and grooming in accordance with hotel standards.
- Comply with hotel standards and regulations to encourage safe and efficient operations.
- Promote productivity, identify problem areas, and help implement solutions.
- Handle problems by anticipating, preventing, identifying, and resolving them as needed.
- Maintain confidentiality and perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program
- Educational opportunities and tuition reimbursement
- Paid jury duty, personal, medical, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
