PHO - Catering Sales Manager
About The Position
The Catering Sales Manager generates and manages catering and event revenue through proactive sales, planning, and execution of social, corporate, and group events. The role is the primary liaison between clients and hotel operations, delivering personalized, high-quality experiences that meet client expectations and Hotel Phoenix’s service standards. The manager develops new business, responds to inquiries, prepares proposals, and works toward revenue goals. They plan events in coordination with clients and hotel departments, oversee event details and documentation, and attend key events to support successful execution. The role also builds relationships with local businesses and event professionals, cultivates repeat and referral business, and reports performance to the Director of Catering.
Requirements
- At least 2–4 years of catering sales or event sales experience.
- Proven record of meeting or exceeding sales goals.
- Strong knowledge of food and beverage operations and banquet execution.
- Exceptional communication, negotiation, and presentation skills.
- Strong organization and attention to detail.
- Ability to manage multiple events and priorities in a fast-paced environment.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Nice To Haves
- Catering sales or event sales experience in a luxury hotel or upscale venue.
- Proficiency with hotel systems such as Delphi, Opera, or similar CRM/PMS.
Responsibilities
- Proactively solicit new catering business through prospecting, networking, and relationship building.
- Respond promptly and professionally to catering inquiries with tailored proposals.
- Achieve and exceed monthly and annual catering revenue goals.
- Identify upselling opportunities for food, beverage, and event enhancements.
- Maintain accurate sales pipelines, forecasts, and CRM reporting.
- Serve as the primary client contact from inquiry through event execution.
- Conduct site tours and client meetings to present the hotel's event spaces and offerings.
- Prepare accurate Banquet Event Orders (BEOs) and confirm event details.
- Work with clients to design customized experiences aligned with their vision.
- Coordinate event handoffs and communication with hotel operations teams.
- Partner with Food & Beverage, Banquets, Culinary, and Operations teams to execute events.
- Lead pre-convention and pre-event meetings to align departments.
- Attend key events on-site to support service quality and client satisfaction.
- Address client concerns professionally and promptly.
- Build relationships with local businesses, event planners, wedding coordinators, and community partners.
- Represent Hotel Phoenix at networking events, trade shows, and industry functions.
- Develop repeat and referral business.
- Maintain organized client files, contracts, and event documentation.
- Ensure contracts, deposits, and billing details are accurate and collected promptly.
- Track performance metrics and report regularly to the Director of Catering.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
