PHO - ZEPHYR Host

70 Centennial Olympic Park OZ Employer DBA Hotel Phoenix • Atlanta, GA

1d

About The Position

The PHO - ZEPHYR Host manages front-of-house operations and helps deliver exceptional guest experiences. As the first point of contact, the host warmly welcomes guests, manages reservations, and coordinates seating to support efficient service flow. The role includes responding promptly to guest questions and concerns, providing information about the menu and restaurant policies, and working closely with service and kitchen teams to maintain seamless communication and high hospitality standards.

The host also maintains the organization and cleanliness of the host station and entrance, assists with guest traffic during peak periods, and supports other team members as needed. Strong communication, organization, problem-solving, teamwork, and adaptability are important to the role.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and manage a fast-paced environment.
• Basic proficiency with reservation and point-of-sale systems.

Nice To Haves

• Experience working in a high-volume restaurant or hospitality setting.
• Familiarity with ZEPHYR reservation and guest management software.
• Multilingual abilities to assist a diverse guest population.
• Conflict resolution and problem-solving skills.
• Certification in hospitality or customer service training programs.

Responsibilities

• Greet and welcome guests promptly and courteously upon arrival.
• Manage reservation systems and maintain an organized waitlist to optimize seating efficiency.
• Coordinate with servers and kitchen staff to ensure timely seating and service flow.
• Address guest questions and special requests, and resolve issues to enhance the dining experience.
• Maintain cleanliness and organization of the host station and entrance area.
• Assist in managing guest traffic during peak hours to minimize wait times.
• Provide accurate information about menu items, specials, and restaurant policies.
• Support team members with additional tasks as needed to ensure smooth operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED