PHO - Catering Sales Manager
About The Position
The Catering Sales Manager generates and manages catering and event revenue through proactive solicitation, planning, and execution of social, corporate, and group events. The role is a key liaison between clients and hotel operations, ensuring events reflect Hotel Phoenix’s service standards. It calls for a strong sales mindset, attention to detail, and a passion for hospitality, while delivering high-touch experiences that drive revenue and build lasting relationships. The manager oversees client relationships from initial inquiry through event execution, develops tailored proposals and customized event experiences, coordinates with hotel departments, and supports successful event delivery. The position also maintains sales pipelines, client documentation, contracts, deposits, billing details, and performance reports.
Requirements
- 2–4 years of catering sales or event sales experience.
- Proven track record of meeting or exceeding sales goals.
- Strong knowledge of food and beverage operations and banquet execution.
- Exceptional communication, negotiation, and presentation skills.
- Strong organization and attention to detail.
- Ability to manage multiple events and priorities in a fast-paced environment.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Nice To Haves
- Catering sales or event sales experience in a luxury hotel or upscale venue.
- Proficiency in hotel systems such as Delphi, Opera, or a similar CRM/PMS.
Responsibilities
- Proactively solicit new catering business through prospecting, networking, and relationship building.
- Respond to catering inquiries promptly and professionally with tailored proposals.
- Meet or exceed monthly and annual catering revenue goals.
- Identify opportunities to upsell food, beverage, and event enhancements.
- Maintain accurate sales pipelines, forecasts, and reporting in CRM systems.
- Serve as the primary client contact from inquiry through event execution.
- Conduct site tours and client meetings to showcase event spaces and offerings.
- Prepare accurate Banquet Event Orders (BEOs) and collaborate with clients to design customized experiences.
- Ensure seamless communication and handoffs to operations teams.
- Partner with Food & Beverage, Banquets, Culinary, and Operations teams to execute events.
- Lead pre-convention and pre-event meetings.
- Attend key events on-site to support service excellence and client satisfaction.
- Resolve client concerns professionally and promptly.
- Build relationships with local businesses, event planners, wedding coordinators, and community partners.
- Represent the hotel at networking events, trade shows, and industry functions.
- Develop repeat and referral business.
- Maintain organized client files, contracts, and event documentation.
- Ensure contracts, deposits, and billing details are accurate and collected promptly.
- Track performance metrics and provide regular reports to the Director of Catering.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
