Catering Sales Manager

Compass Group•Fayetteville, GA

16d

About The Position

The Catering Sales Manager at Trilith Live supports and manages the catering sales process from start to finish, reporting to the Senior Director of Catering. The role provides administrative and sales operations support and assists with planning, coordinating, entering, updating, finalizing, and closing events. It helps maintain Hanna Brothers & Culinart’s standards and meet client expectations for menus, timelines, and payments. Working closely with the Senior Director of Catering and the culinary team, the manager supports event logistics, client communication, team coordination, and financial processes, including timely closing and processing of Banquet Event Orders (BEOs). The role contributes to operational goals and helps provide a seamless experience for clients, guests, and the team. The position also drives catering revenue by developing new business and growing existing client relationships. It identifies event opportunities, promotes catering services, manages catering inquiries, and coordinates events from initial inquiry through completion. Customer interactions should be courteous, efficient, warm, transparent, and prompt; inquiry responses are expected within 24 hours, with a written summary shared with the General Manager.

Responsibilities

Support and manage the sales process from start to finish.
Assist with planning, coordinating, entering, updating, finalizing, and closing events.
Help meet client expectations and company standards for menus, timelines, and payments.
Collaborate with the Senior Director of Catering and culinary team on event logistics, client communication, and team coordination.
Assist with financial management, including closing and processing BEOs in a timely manner.
Secure new business and expand existing client relationships to drive catering revenue.
Develop and execute sales strategies for revenue growth through upselling, repeat business, and new external catering opportunities.
Build and maintain relationships with Trilith Live, staff, administrative partners, external clients, and the Trilith community.
Identify opportunities for receptions, conferences, corporate meetings, holiday parties, live venue events, and special events.
Promote Hanna Brothers catering services through tastings, outreach programs, marketing initiatives, and relationship-building activities.
Represent Hanna Brothers professionally and provide exceptional customer service throughout the sales process.
Manage catering email and phone lines in a timely and professional manner.
Respond to catering inquiries received by email and phone within 24 hours, follow up with a thoughtful written or verbal response, and ensure transparency and resolution.
Share a written summary of customer interactions with the General Manager.
Coordinate the event planning process from inquiry through completion.
Communicate honestly, accurately, and promptly with clients, and ensure event details, timelines, and expectations are accurately communicated.