Catering Sales Manager

Pacific Hospitality Group•Napa, CA

About The Position

Pacific Hospitality Group is a family-focused owner/operator committed to long-term growth, memorable guest experiences, community involvement, and its guiding principles of integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. The position summary describes a Wedding Sales Manager who supports wedding sales and client service by managing leads, prospecting, responding to inquiries, preparing proposals and contracts, and facilitating a smooth transition from sales to operations. The role is responsible for growing wedding business across the company’s diverse spaces and supporting revenue generation. The position works with the Director of Sales, DOS, RM, the Director of Events, clients, and operational departments. It includes wedding business development, contract and CRM administration, sales reporting and forecasting support, client communications, site inspections, and event coordination. The role must be available for site inspections seven days a week.

Requirements

3–5 years of experience in hotel wedding sales, events, or catering.
Proficiency in CRM systems such as Delphi or Salesforce.
Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
Ability to analyze basic sales and production reports.
Strong organization and attention to detail when managing multiple deadlines.
Professional verbal and written communication skills.
Client-focused service orientation and a sense of urgency.
Ability to collaborate across Revenue, Marketing, and Operations.
Ability to handle sensitive client and financial information appropriately.

Nice To Haves

Bachelor’s degree in hospitality, business, marketing, or a related field.
Knowledge of cultural weddings.
Past or current experience in luxury or resort environments.
Knowledge of PMS and revenue systems.

Responsibilities

Manage lead inquiries and respond to all inquiries within 24 hours.
Generate new wedding business through prospecting, wedding planners, vendor partnerships, bridal showcases, referrals, and networking.
Work with DOS and RM to position the right business.
Prepare proposals, contracts, and necessary addendums.
Work with the Director of Events on pricing strategies.
Maintain accurate and updated records in Delphi and track tentative, definite, and lost business.
Support RFP responses and follow-up communications.
Work closely with The Knot and WeddingWire.
Coordinate and organize wedding familiarization visits.
Assist with site inspection preparation and post-site follow-ups; be available for site inspections seven days a week.
Ensure contracts are accurate, complete, and compliant with company standards.
Track deposit schedules and key contract milestones.
Maintain organized electronic and physical filing systems in Delphi.
Assist in compiling weekly and monthly sales reports.
Track booking pace, production, and segment performance, and support forecasting with updated sales activity data.
Act as a point of contact for client inquiries and coordinate communication between clients and operational departments.
Ensure timely, professional responses and facilitate turnover meetings from Sales to Operations.
Support group detailing and internal distribution of event documentation.
Coordinate site visit logistics, welcome amenities, and presentation materials.
Assist with execution support for key client events when required.