Catering Sales Manager

Peregrine Hospitality•Los Gatos, CA

About The Position

The Catering Sales Manager is responsible for generating catering revenue and providing exceptional service throughout the planning and execution process. The role oversees catering sales, event detailing, group room blocks, and wedding room block sales, serving as the primary liaison between clients and hotel operations to support seamless events and memorable guest experiences. The manager solicits and secures catering and social event business, responds to inquiries, prepares proposals and contracts, conducts site tours, and builds relationships with local businesses, wedding planners, and community organizations. The position also details events, coordinates with hotel departments, manages contracted group room blocks, and develops wedding room block business. Administrative duties include maintaining accurate sales-system records, collecting contracts and deposits, attending sales and operations meetings, monitoring market trends and competition, and updating the Director of Sales on business activity and opportunities. The role is expected to achieve catering revenue goals, support client satisfaction and repeat business, ensure accurate event communication, and deliver experiences consistent with the standards of Toll House Hotel and Peregrine Hospitality.

Requirements

At least two years of hotel sales, catering, or event management experience is preferred.
Experience with catering sales, group room blocks, or wedding business is preferred.
Strong organizational and time-management skills.
Excellent written and verbal communication abilities.
Ability to multitask and manage multiple events simultaneously.
Proficiency with Microsoft Office and hotel sales systems; Delphi is preferred.
Ability to work occasional evenings and weekends based on business demands.

Nice To Haves

Experience with catering sales, group room blocks, or wedding business.
Proficiency with Delphi hotel sales systems.

Responsibilities

Prospect, solicit, and secure catering and social event business to achieve revenue goals.
Respond to inquiries and prepare proposals, contracts, and Banquet Event Orders (BEOs).
Conduct site tours and maintain relationships with local businesses, wedding planners, and community organizations.
Maximize food and beverage revenue through upselling and customized event experiences.
Participate in networking events and community functions to promote the hotel.
Serve as the primary client contact throughout event planning.
Detail catering and social events, ensuring accuracy and timely communication with hotel departments.
Prepare and distribute BEOs and ensure event specifications are executed properly.
Conduct pre-convention and pre-event meetings with clients and operational teams.
Maintain client relationships to encourage repeat business and referrals.
Manage contracted group room blocks and monitor pickup and attrition.
Coordinate rooming lists, reservation cut-off dates, and group billing arrangements.
Work with Revenue Management and Front Office teams to maximize occupancy and guest satisfaction.
Communicate changes and updates to internal departments for effective execution.
Generate and manage wedding room block business.
Partner with wedding planners and local venues to increase market share.
Develop customized proposals for wedding groups and coordinate room block details.
Maintain accurate records in Delphi/FDC or applicable sales systems.
Ensure contracts and deposits are collected according to company standards.
Attend weekly sales and operations meetings.
Maintain knowledge of market trends and competitive activity.
Update the Director of Sales on catering, wedding, and group room block activity, including opportunities or challenges.
Achieve and exceed catering revenue goals, maintain client satisfaction and repeat business, and ensure accurate, timely event detailing and communication.