Catering Sales & Conference Services Manager

Yotel•Boston, MA

About The Position

YOTEL Boston is hiring a Catering Sales & Conference Services Manager to handle social catering sales, short-term catering sales, and event and meeting detailing at the hotel. The role partners with the Sales Manager and clients throughout event execution, from handover through final billing, and works with hotel departments to deliver the services agreed upon with clients. The manager supports catering revenue and profit goals, contributes to marketing and business planning, and tracks event sales for monthly reporting. The position calls for strong hospitality, communication, organizational, presentation, and computer skills, as well as flexibility to meet with customers on event days and the ability to work under pressure in a fast-paced environment.

Requirements

Minimum of 2 years of hotel experience.
Strong communication and hospitality skills when interacting with guests, wait staff, cooks, and hotel management.
Ability to work a flexible schedule, including meeting customers on event days.
Basic math skills for handling cash and credit.
Willingness to learn and adapt to a dynamic environment.
Ability to work under pressure in a fast-paced environment.
Excellent customer service skills.
Excellent presentation, communication, organization, and computer skills.
Ability to discuss contract requirements with customers.

Nice To Haves

Hotel sales or banquet experience preferred.
Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, HTML, and Photoshop.

Responsibilities

Partner with the Sales Manager and clients on event execution from handover through final billing.
Understand and anticipate customers’ event needs and how to execute them.
Maintain event checklists and ensure planning steps are completed and approved by the customer.
Engage customers, upsell menu items, and maximize food and beverage revenue when possible.
Conduct calls and in-person meetings with customers to account for their event needs.
Create, modify, distribute, and present Banquet Event Orders to customers and internal crew members.
Lead banquet event meetings with internal crew, assign tasks to departments, and ensure tasks are completed.
Ensure event setups and signage are correct and greet clients upon arrival.
Book and manage social catering and last-minute catering events within a two-week window.
Follow up on event success and provide clients with final billing and receipts.
Track sales for each event and produce monthly sales reports for the Financial Controller.
Assist in maintaining or exceeding budgeted sales and profits in catering areas.
Assist with developing and implementing marketing plans to generate catering revenue.
Research competitors’ products, services, and pricing and use findings to develop strategic business plans.
Confirm client and hotel department requirements in writing through local resumes and/or Banquet Event Orders.
Work with other departments to facilitate services agreed upon with clients.
Follow sales office procedures and systems.
Participate in monthly sales meetings, operations meetings, and daily stand-up meetings.
Participate as a team player with other hotel members and professionally represent the hotel in community and industry organizations and events.
Discuss contract requirements with customers.
Ensure Banquet Event Orders are accurate, signed, and communicated to relevant departments.
Maintain a friendly and cohesive work environment with crew, internal departments, and guests.
Perform other duties as assigned.