Catering & Conference Services Coordinator

Horseshoe Bay Resort•Phoenix, AZ

About The Position

The Catering & Conference Services Coordinator prepares event documentation and coordinates with sales, resort departments, and customers to provide consistent, high-level service before, during, and after events. The coordinator serves as a liaison between the field sales representative and customer, remains available to address problems or recommend alternatives, and proactively works with resort staff and customers to resolve operational challenges. The role manages banquet and meeting space for assigned groups, supports sales staff in evaluating client requests and promoting the resort, and enters information into computer systems to generate account-history reports. The position requires professional, courteous interactions with guests and associates, adaptability, punctuality, and a willingness to learn and help coworkers. Associates are expected to follow resort safety and security policies, including procedures related to key controls, lifting, chemical use, and reporting hazards. Other job-related duties may be assigned. The description states that it is subject to change and does not create an employment contract; the position is at-will.

Requirements

Ability to communicate in English.
Self-starting personality and even disposition.
Maintain a professional appearance and manner.
Ability to communicate well with guests and effectively interact with internal and external customers.
Willingness to help coworkers and work as part of a team.
Basic mathematics and calculator skills to perform calculations accurately.
Effective verbal and written communication skills for interacting with vendors and department heads.
Adaptability to changes in work areas and resort procedures, willingness to learn or improve skills, ability to solve routine problems, and willingness to ask for help when needed.
Ability to comply with attendance rules and be available to work regularly.

Nice To Haves

Knowledge of resort reservations and sales and catering software programs.

Responsibilities

Prepare event documentation and coordinate with sales, resort departments, and customers throughout pre-event, event, and post-event phases.
Identify opportunities to maximize revenue through upselling and event enhancements.
Act as liaison between the field sales representative and customer throughout the event process; remain available to solve problems and suggest alternatives.
Proactively identify operational challenges and work with resort staff and customers to resolve them or develop alternatives.
Manage banquet and meeting space for assigned groups.
Advise sales staff on the ability to meet client demands, including phone requirements, available space, and materials such as booths.
Assist sales staff in promoting the resort, developing leads, and securing re-bookings.
Access and enter data into a computer system to generate account-history reports.
Follow attendance requirements and be available to work regularly.
Perform other job-related duties as assigned.
Treat guests and associates courteously and respectfully, maintain professional conduct, and meet resort standards for work procedures, dress, grooming, punctuality, and attendance.
Follow resort security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards and concerns.