Catering & Conference Services Coordinator

Crescent Careers•Phoenix, AZ

About The Position

The Catering & Conference Services Coordinator prepares event documentation and coordinates with sales, resort departments, and customers to support consistent, high-level service before, during, and after events. The coordinator serves as a liaison between the field sales representative and the customer, remains available throughout the event process, and helps resolve problems or develop alternatives to existing arrangements. The role manages banquet and meeting space for assigned groups, supports sales staff in evaluating client needs and promoting the resort, and enters information into computer systems to generate account history reports. The position requires professional, courteous interactions with guests and associates, effective communication with customers, vendors, and department heads, and a cooperative, adaptable approach to work. The coordinator must follow resort attendance, work-habit, safety, and security standards. Other job-related duties may be assigned, and the job description may change at the company’s discretion.

Requirements

Ability to communicate in English.
Self-starting personality and even disposition.
Maintain a professional appearance and manner.
Ability to communicate well with guests.
Willingness to help co-workers with their duties and work as a team player.
Ability to deal effectively with internal and external customers.
Basic mathematics and calculator skills to perform calculations accurately.
Ability to communicate effectively, verbally and in writing, with vendors and department heads.
Professional, courteous, and respectful treatment of guests and associates.
Adaptability to changes in the work area and resort procedures, with willingness to learn new skills or improve existing ones.
Ability to solve routine problems and ask for help when unsure how to perform a task.
Adherence to resort security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards or concerns.

Nice To Haves

Knowledge of resort reservations and Sales and Catering software programs.

Responsibilities

Prepare event documentation and coordinate with sales, resort departments, and customers to support service throughout pre-event, event, and post-event phases.
Identify opportunities to increase revenue by up-selling and offering event enhancements.
Act as the liaison between the field sales representative and the customer throughout the event process, maintaining a visible presence with the customer.
Address problems and suggest alternatives to prior arrangements.
Identify operational challenges associated with assigned events and work with resort staff and customers to resolve them or develop alternatives.
Manage banquet and meeting space for assigned groups.
Advise sales staff on the resort’s ability to meet client requirements, including phone requirements, available-space fit, and materials such as booths.
Assist sales staff with promoting the resort, developing leads, and securing re-bookings.
Access and enter data into a computer system to generate account history reports.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.