Manager, Catering Sales & Conference

Pyramid Global Hospitality • Roanoke, WV

6d

About The Position

The Catering Sales & Conference Manager plans, coordinates, and executes weddings, social events, corporate functions, golf tournaments, holiday parties, and other assigned group events at Stonewall Resort. The manager serves as the primary client contact from planning through on-site execution, maximizes banquet and meeting space opportunities, and delivers an exceptional guest experience.

The role involves coordinating event details and services, maintaining accurate contracts and event documentation, conducting property tours and planning meetings, collaborating with resort departments and outside vendors, and being present during assigned events to address needs. The manager also supports group operations and other departments as business needs require, performs Manager on Duty responsibilities, and maintains a flexible schedule that can include evenings, weekends, holidays, and after-hours coverage.

Requirements

• Strong organizational, problem-solving, customer service, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple events, projects, and priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively with a resort-wide team.
• Professional, outgoing demeanor and ability to interact confidently with guests, clients, vendors, and resort leadership.
• Ability to adapt to changing departmental and business needs.
• Must be legally authorized to work in the country.
• Must live within the local area or a reasonable commuting distance.
• Ability to stand and walk for extended periods during events and occasionally lift up to 25 pounds.
• Proficiency in Microsoft Word, Excel, Outlook, and related business applications.
• Strong overall computer and administrative skills.

Nice To Haves

• Previous experience in hospitality, catering, conference services, wedding coordination, event planning, resort operations, or project management.
• Proficiency with Delphi Sales Information System.
• Ability to learn and become proficient with Maestro Front Desk System and Social Tables.

Responsibilities

• Plan, coordinate, and execute weddings, social events, corporate functions, golf tournaments, holiday parties, and other assigned events.
• Serve as the primary contact for clients, families, group contacts, and vendors throughout event planning and execution.
• Coordinate rehearsals, ceremonies, receptions, room setups, food and beverage, transportation, recreation, rooming lists, billing, and other event details.
• Prepare and maintain accurate contracts, Banquet Event Orders (BEOs), event resumes, and supporting documentation.
• Conduct site visits, property tours, planning meetings, pre-convention meetings, and post-event reviews.
• Coordinate outside vendors and specialty services while ensuring resort requirements are met.
• Maintain an active on-site presence during assigned events, ensure successful execution, and promptly address client needs.
• Recommend resort services, enhancements, and activities that improve guest experience and maximize event opportunities.
• Build client relationships through proactive, professional communication before, during, and after events.
• Respond promptly to guest concerns, special requests, and changing event needs.
• Review client feedback and identify opportunities to improve service and guest satisfaction.
• Maintain accurate client files, contracts, BEOs, correspondence, deposits, billing, and event records.
• Communicate event requirements clearly and promptly to appropriate resort departments.
• Partner with Accounting, Front Office, Food & Beverage, Banquets, and other departments to ensure successful event execution.
• Attend department and operational meetings as required.
• Support departmental administrative responsibilities and special projects as assigned.
• Maintain working knowledge of resort services, operations, policies, and procedures.
• Support group operations and other departments based on business needs.
• Perform Manager on Duty responsibilities and other duties as assigned.
• Maintain confidentiality and follow resort safety and professional standards.
• Maintain a flexible schedule, including evenings, weekends, holidays, and after-hours coverage based on event and business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed