Catering Sales and Events Manager

Compass Group•San Jose, CA

23d•$76,240 - $80,000•Onsite

About The Position

The Catering Sales and Events Manager maintains the existing client base and solicits new internal business, with a focus on day-to-day client events. The role develops lasting client relationships through trust, partnership, and personalized event service, and leverages brand reputation and venue strengths to create food and beverage solutions for internal and prospective clients. Working toward strategic objectives and selective selling guidelines, this manager meets and exceeds internal group revenue goals while maintaining an organized operation and promoting the company’s brand vision within the client’s food program. The manager follows company policies and procedures, nurtures relationships with clients, guests, employees, and vendors, and works to exceed client and guest satisfaction. The role requires a creative, collaborative approach and the ability to work effectively in a fast-paced catering environment. The position is based in San Jose, California, and the stated schedule is Monday through Friday, with flexibility as required by the business.

Requirements

At least 2 years of experience in catering sales, convention-services sales, banquet event management, hotel management, or a related field.
Hospitality mindset, with prior experience in hospitality, food and beverage, or foodservice environments.
High accuracy, strong organizational skills, and a proactive approach to client needs and requirements.
Excellent written and oral communication skills.
Detail-oriented, with the ability to multitask, take initiative, and solve problems.
Ability to handle complex events with short lead times and remain focused in high-pressure situations.
Ability to lift more than 20 pounds.
Ability to read, understand, and speak English to perform essential job functions.

Nice To Haves

College degree, or equivalent experience.
Prior experience with Google Suite and Microsoft Office Suite.
Knowledge of Catertrax, Monday.com, or similar systems.

Responsibilities

Support account management and the sales process by supporting, reviewing, and distributing tickets within the GEMS platforms according to assigned areas and predetermined criteria.
Initiate outreach to clients regarding specific event catering needs.
Create detailed and accurate Banquet Event Orders (BEOs) for event execution.
Manage GEMS-to-BEO changes and updates and communicate them to the appropriate teams.
Meet with clients to discuss budgets, event themes, and experiences.
Attend onsite client meetings and site visits as necessary.
Coordinate onsite event logistics with the Maritz partner.
Ensure correspondence is sent professionally and promptly.
Review, pay, and process invoices by final billing deadlines.
Support client needs for nonstandard brochure requests.
Coordinate custom menu and beverage needs with culinary and operations teams.
Provide onsite support for high-end events when required.
Manage assigned tasks, projects, and deadlines in a fast-paced, high-volume environment.
Perform other duties as needed to support the catering team.
Support and participate in team meet-and-greets and client relationship-building initiatives.
Provide high standards of service to existing customers and encourage further business by exceeding customer expectations where possible.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance and AD&D
Disability insurance
Retirement plan
Paid time off
Holiday time off, varying by site and state
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid parental leave
Personal leave
Potential paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws