Catering Coordinator - Brand Ambassador - Mon-Fri

Potbelly Corporate•Cypress, TX

2d•Onsite

About The Position

Potbelly Sandwich Shop is hiring a Catering Coordinator to manage and organize backline business and grow catering and backline sales. The role builds relationships with local businesses and customers, identifies new business through neighborhood canvassing, and plans, organizes, and coordinates daily catering and backline orders. The position is Monday through Friday and also includes delivery service and setup, customer service, and other associate duties when assigned. The coordinator works with the General Manager and Catering Sales Team on sales plans and goals, oversees backline operations and order accuracy, coordinates associates and delivery drivers, maintains customer accounts and sales records, and supports training. The role requires a vehicle, a valid driver’s license, a good driving record, and proof of specified auto insurance. For employees in Illinois, food safety certification is required within 30 days of employment. The work involves standing and walking, frequent mobility and lifting, and working primarily indoors with some outdoor work in warm and cool environments and higher noise levels. The employee must tolerate potential food allergens. Pay is $14.75–$15.25 plus digital tips; Potbelly states that it cannot guarantee tip earnings.

Requirements

Must represent the Potbelly Way and its values.
Excellent customer-service skills and a passion for serving customers.
Strong sales skills to increase catering and backline revenue.
Strong multitasking, attention to detail, and goal orientation.
Confidence, self-motivation, ambition, initiative, humility, self-confidence, and a strong work ethic.
Ability to work in a fast-paced environment with a sense of urgency and to work as a team player.
Strong verbal and written communication skills, including active listening and asking effective questions.
Strong computer skills and proficiency in Microsoft Word, Excel, and Outlook.
Strong training skills and a desire to learn and develop all station skills.
Professional demeanor and appearance, and positive energy with team members and customers.
Must have a vehicle, a valid driver’s license, a driving record in good standing, and excellent driving skills.
Must provide proof of insurance covering property damage and bodily injury of at least $50,000 per person and $100,000 per accident.
Must be at least 18 years old.
Must be able to stand or walk for at least four hours or as needed and sustain frequent mobility for up to five hours or as needed.
Must be able to lift up to 10 pounds frequently and 50 pounds occasionally.
Must frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
Must tolerate potential allergens including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Illinois employees must become food safety certified within 30 days of employment; failure to do so will result in termination.

Responsibilities

Work with the General Manager and Catering Sales Team to plan sales goals and road maps.
Supervise backline operations, ensure associates follow POP requirements, and verify that orders and checklists are complete.
Coordinate associates for backline peak duties and assign or deploy delivery drivers for orders.
Mentor and train associates in backline operations, ATO, and sales effectiveness.
Send thank-you notes and conduct daily call-backs and call-aheads for catering orders.
Handle and resolve customer complaints and accolades using the three A’s.
Maintain catering collateral in the shop and actively manage the shop’s delivery trade area.
Manage backline capacity according to staffing while maintaining food quality and order accuracy.
Manage house accounts, including the ATO database and payments.
Work weekly with the District Manager to review sales results and update sales goals.
Pursue sales goals, communicate results to the General Manager daily, and conduct canvassing and account-maintenance outreach.
Respond promptly to customer catering quote requests by email.
Track current backline sales, record daily sales, monitor trends against current- and prior-year sales, and communicate results to the team.
Update the Big Fish tracker to record orders and generate sales leads.
Pursue catering and backline sales opportunities and ensure appropriate sides and utensils are included with orders.
Verify backline orders are fully accurate before delivery and monitor suggestive selling by associates taking orders.
Perform other associate duties when assigned, including food preparation, restocking, cleaning, operating the cash register, answering phones, customer service, and following shop policies.
Provide quick, friendly delivery service and setup.