Catering Coordinator - Brand Ambassador - Mon-Fri

Potbelly (Potbelly Corporate)•Cypress, TX

3d•$15 - $15

About The Position

The Catering Coordinator manages and organizes catering and backline operations, driving sales by building relationships with local businesses, existing customers, and “Big Fish” accounts. The role leads sales efforts and plans, organizes, and coordinates daily catering and backline orders. It includes canvassing the neighborhood to identify new business while maintaining existing accounts. The position is Monday through Friday. The coordinator works with the General Manager and Catering Sales Team to set sales goals, supervise backline operations, train and mentor associates, coordinate delivery drivers, and manage staffing and order capacity while maintaining food quality and accuracy. The role also maintains customer relationships, resolves concerns, handles house accounts and order payments, responds to catering quote requests, tracks sales and leads, and communicates sales performance and trends to the team. The position also performs other associate duties when assigned, including food preparation, restocking, cleaning, cashiering, answering phones, and customer service. The role requires driving to customers and providing delivery and setup. Physical work includes standing and walking, frequent movement and reaching, lifting, and working in indoor and outdoor environments with potential exposure to food allergens.

Requirements

Represent Potbelly’s Way and values.
Excellent customer service skills.
Have a vehicle, a valid driver’s license, and a driving record in good standing.
Provide proof of insurance with property-damage and bodily-injury limits of at least $50,000 per person and $100,000 per accident.
Be at least 18 years of age.
Have excellent driving skills and deliver safely.
Demonstrate strong sales skills to increase catering and backline revenue.
Have strong multitasking, attention-to-detail, goal-orientation, and customer-service skills.
Be confident, self-motivated, ambitious, and able to work in a fast-paced environment with urgency.
Work effectively as a team player and perform at a high level.
Have strong verbal and written communication skills.
Have strong computer skills and proficiency in Microsoft Word, Excel, and Outlook.
Maintain a professional demeanor and appearance and portray positive energy with the team and customers.
Have strong training skills and a desire to learn and develop all station skills.
For Illinois employees, obtain food safety certification within 30 days of employment; failure to do so will result in termination.
Meet and maintain eligibility requirements to qualify for listed benefits, if hired.
Be able to stand or walk for at least four hours or as needed and sustain frequent mobility for up to five hours or as needed.
Be able to lift up to 10 pounds frequently and 50 pounds occasionally.
Be able to reach, feel, bend, stoop, carry, finely manipulate, and key in data.
Be able to tolerate potential exposure to peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Responsibilities

Work with the General Manager and Catering Sales Team to establish sales road maps and goals.
Supervise backline operations and ensure associates follow POP requirements.
Ensure backline orders are complete and that catering checklists and order verification forms are used.
Discuss sales goals and opportunities with the General Manager.
Mentor and train associates on backline operations, ATO, and sales effectiveness.
Assign and coordinate delivery drivers and associates supporting peak backline duties.
Send thank-you notes and make daily follow-up and advance calls for catering orders.
Handle and resolve customer complaints and accolades using the three A’s.
Ensure catering collateral is displayed and stocked in the shop.
Own and actively develop the shop’s delivery trade area.
Manage backline capacity based on staffing while maintaining food quality and order accuracy.
Manage house accounts, including the ATO database and payments.
Meet weekly with the District Manager to discuss sales successes and update sales goals.
Work toward sales targets and communicate results daily with the General Manager.
Conduct targeted canvassing, account-maintenance calls, and customer correspondence to drive backline sales.
Respond promptly to customer catering quote requests by email.
Track current backline sales daily, monitor trends against current and prior years, and communicate results to the team.
Maintain the Big Fish tracker to track orders and generate sales leads.
Pursue catering and backline sales opportunities and ensure catering sides and utensils are supplied appropriately.
Verify backline orders for accuracy before delivery and encourage suggestive selling of extras and sides.
Perform other assigned associate duties, including food preparation, restocking, cleaning, cashiering, answering phones, and customer service.
Provide delivery service and setup for customers.