Catering Coordinator - Brand Ambassador - Mon-Fri

Potbelly (Potbelly Corporate)•Phoenix, AZ

21d•$15 - $16

About The Position

The Catering Coordinator manages and organizes backline business and drives catering and backline sales by building relationships with local businesses, current customers, and “Big Fish” accounts. The role leads sales efforts and plans, organizes, and coordinates daily catering and backline orders. It includes canvassing the neighborhood for new business while maintaining existing accounts, overseeing backline operations, coordinating delivery drivers and associates, and ensuring orders are accurate and meet food-quality standards. The position is Monday through Friday and includes delivery and setup duties, as well as other associate tasks when assigned.

Requirements

Must represent The Potbelly Way and its values.
Excellent customer service skills.
Must have a vehicle, a valid driver’s license, and a driving record in good standing.
Must provide proof of insurance with property-damage and bodily-injury limits of at least $50,000 per person and $100,000 per accident.
Must be at least 18 years old.
Must have excellent driving skills and be able to deliver safely.
Strong sales skills to increase catering and backline revenue.
Strong multitasking, attention to detail, goal orientation, and customer service skills.
Must be confident, self-motivated, ambitious, and able to work in a fast-paced environment with a sense of urgency.
Ability to work as a team player and be a top performer.
Strong verbal and written communication skills.
Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
Must maintain a professional demeanor and appearance and display positive energy with the team and customers.
Strong training skills and a desire to learn and develop all station skills to serve as a production role model.
Illinois employees must become food-safety certified within 30 days of employment; failure to do so results in termination.
Must be able to stand or walk for at least four hours or as needed and maintain frequent, well-paced mobility for periods up to five hours or as needed.
Must be able to lift up to 10 pounds frequently and 50 pounds occasionally.
Must frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
Must tolerate potential allergens including peanuts, eggs, dairy, gluten, soy, seafood, and shellfish.

Responsibilities

Work with the General Manager and Catering Sales Team to develop the sales roadmap and sales goals.
Supervise backline operations, ensuring associates follow POP requirements and orders are complete and verified using the required checklists and forms.
Collaborate with the General Manager on daily, weekly, and monthly sales goals and opportunities.
Mentor and train associates in backline operations, ATO, and sales effectiveness.
Assign and coordinate delivery drivers and associates for orders and peak backline duties.
Send thank-you notes and make daily callbacks or call-aheads for catering orders.
Resolve customer complaints and recognize customer accolades using the three A’s.
Keep catering collateral displayed and stocked in the shop, and actively manage the shop’s delivery trade area.
Manage backline capacity based on staffing while maintaining food quality and order accuracy.
Manage house accounts, including the ATO and payment database; meet weekly with the District Manager to discuss sales results and update goals.
Pursue sales targets, communicate results to the General Manager, and conduct targeted canvassing, account-maintenance calls, and customer correspondence.
Respond promptly to customer catering quote requests by email.
Track current and historical backline sales, monitor trends, and share results with the team in weekly manager meetings.
Maintain the Big Fish tracker to record orders and generate sales leads.
Actively pursue catering and backline sales opportunities and encourage associates to suggest extras and sides when taking orders.
Ensure catering sides and utensils are supplied in appropriate quantities using the Catering Condiment Wheel.
Verify backline orders are completely accurate before delivery.
When assigned, perform other associate duties such as preparing products, following health and food safety standards, restocking, cleaning, operating the cash register, answering phones, and serving customers.
Provide quick and friendly delivery service and set up orders.