Catering Coordinator - Brand Ambassador - Mon-Fri

Potbelly Corporate•Phoenix, AZ

19d•Onsite

About The Position

The Catering Coordinator manages and organizes catering and backline operations, driving sales by building relationships with local businesses, current customers, and BIG FISH accounts. The role leads sales efforts and plans, organizes, and coordinates daily catering and backline orders, while canvassing the neighborhood for new business and maintaining existing accounts. The position is scheduled Monday through Friday. Working with the General Manager and Catering Sales Team, the coordinator helps set sales goals, supervises backline operations, supports and trains associates, coordinates delivery drivers, and ensures orders are complete and accurate. The role manages customer communications and house accounts, monitors sales performance, maintains sales records and leads, and helps the team identify opportunities to grow revenue profitably. The coordinator also performs other associate duties when assigned, which may include preparing products, following food-safety standards, restocking, cleaning, using the cash register, answering phones, and providing customer service. The job involves delivery and setup, and requires driving a personal vehicle to customers.

Requirements

Represent Potbelly’s values and the Potbelly Way.
Excellent customer service skills.
Must have a vehicle to drive, a valid driver’s license, a good driving record, and proof of insurance with at least $50,000 per person and $100,000 per accident in property-damage and bodily-injury limits.
Must be at least 18 years of age and have excellent driving skills.
Strong sales skills to increase catering and backline revenue.
Strong multitasking, detail-oriented, goal-oriented, and customer-service skills.
Confident, self-motivated, and ambitious; able to work in a fast-paced environment with urgency.
Ability to work as a team player and be a top performer.
Strong verbal and written communication skills.
Strong computer skills and proficiency in Microsoft Word, Excel, and Outlook.
Maintain a professional demeanor and appearance and positive energy with the team and customers.
Strong training skills and a desire to learn and develop all station skills to serve as a production role model.
For employees in Illinois, obtain food-safety certification within 30 days of employment; failure to do so results in termination.
Ability to stand or walk for at least four hours or as needed, and to exert frequent, well-paced mobility for periods up to five hours or as needed.
Ability to lift up to 10 pounds frequently and 50 pounds occasionally.
Frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
Ability to tolerate potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Responsibilities

Work with the General Manager to determine the sales roadmap and goals, with guidance from the Catering Sales Team.
Supervise backline operations and ensure associates follow POP requirements.
Ensure backline orders are complete and use catering checklists and order verification forms.
Discuss daily, weekly, and monthly sales goals and opportunities with the General Manager.
Mentor and train associates in backline operations, ATO, and sales effectiveness.
Assign and coordinate delivery drivers and associates supporting backline peak duties.
Send thank-you notes and make daily callbacks and call-aheads for catering orders.
Handle and resolve customer complaints and accolades using the three A’s.
Ensure catering collateral is displayed and stocked, and actively follow the shop’s delivery trade area.
Manage backline capacity based on staffing while maintaining food quality and order accuracy.
Manage house accounts, including the ATO and payments database.
Meet weekly with the District Manager to discuss sales successes and update sales goals.
Strive to achieve sales targets and communicate results daily with the General Manager.
Conduct targeted canvassing, account-maintenance calls, and customer correspondence to drive sales.
Respond promptly to customer catering quote requests by email.
Track current backline sales and record sales daily; monitor trends against current and prior years.
Communicate sales trends and results to the team during weekly manager meetings.
Update the Big Fish tracker to track orders and generate sales leads.
Pursue catering and backline sales opportunities to grow business profitably.
Ensure catering sides and utensils are included using the Catering Condiment Wheel.
Verify backline orders are completely accurate before delivery.
Monitor phone-order interactions to ensure associates suggestively sell extras and sides.
When assigned, perform other associate duties such as food preparation, restocking, cleaning, cash-register operation, answering phones, and customer service.
Provide quick, friendly delivery service and set up orders for customers.