Catering and Events Manager
About The Position
Bon Appetit Management Company is seeking a creative and organized Catering and Events Manager to oversee the end-to-end service and experience of event operations, ensuring each function reflects the values and standards of the food program. The manager motivates, trains, and directs a dedicated team while overseeing event operations, culinary innovation, hospitality, and food safety. The position reports to the Catering Director and partners with Culinary, Marketing, Concept Development, and Risk Management stakeholders to promote program standards and enhance the partner experience. The role involves designing and managing holistic event experiences, overseeing catering orders and logistics, developing menus and event concepts, and cultivating team talent and service excellence. The manager also leads employee reviews and coaching, champions food, allergen, and workplace safety, responds to guest feedback, maintains partner relations, and meets administrative reporting deadlines. The position is located in San Jose, California. The typical schedule is Monday through Friday, with flexibility for evenings and weekends based on business needs and specific events. The schedule and location may be adjusted to meet evolving business demands.
Requirements
- At least 3–5 years of applicable experience in high-volume catering, event management, or premium hospitality leadership.
- Strong written and verbal communication skills and the ability to lead diverse teams and influence stakeholders.
- Ability to remain calm under pressure and adapt quickly in a fast-paced, changing environment.
- Working knowledge of Google Suite, including Sheets, Docs, and Slides.
- Demonstrable passion for high-quality food preparation, taste, and innovative presentation.
- Ability to work independently and collaboratively while treating others with professionalism, care, and respect.
Nice To Haves
- Bachelor’s degree or equivalent work experience; the degree is preferred but not required.
- ServSafe Manager Certification.
- Experience leading and navigating within a union environment.
Responsibilities
- Design, manage, and take ownership of the overall event experience, including decor and service.
- Establish and maintain warm, inclusive, proactive hospitality across event types.
- Ensure daily catering orders are processed and fulfilled accurately in line with partner and sector expectations.
- Create specialty menus and event concepts tailored to client needs and aligned with budget guidelines and unit standards.
- Train, develop, and schedule catering associates; provide ongoing education in service techniques, menu presentation, merchandising, and standard policies.
- Conduct employee reviews, coaching sessions, and development actions professionally and promptly.
- Promote food, allergen, and workplace safety and ensure events meet safety and risk management standards.
- Respond to guest feedback within 24 hours and communicate honestly and accurately with partners.
- Meet weekly, monthly, quarterly, and year-end reporting deadlines for partners and sector leadership.
Benefits
- Medical
- Dental
- Vision
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site and state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- May be eligible for paid and/or unpaid time off benefits under applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
