Catastrophe Field Property Adjuster - National General

Allstate • USA - MO (Remote), IN

1d • $65,600 - $120,000 • Remote

About The Position

National General, part of The Allstate Corporation, is hiring a Catastrophe Field Property Adjuster to investigate, evaluate, and resolve advanced homeowner property claims. The adjuster determines coverage, evaluates damage, prepares or audits repair estimates, and negotiates claims within authority limits. The position handles residential property losses caused by perils such as wind, hail, water, fire, lightning, and other catastrophic events, supporting customers from initial inspection through final resolution.

The role involves field inspections and, when those are not possible, virtual inspections and collaboration technology. It requires extensive travel and catastrophe deployments, typically on approximately 30-day rotations, with assignments potentially extended beyond 31 days for large-scale events. Adjusters remain at their assigned location for the assignment, including overnight stays. After four consecutive deployment weeks, a provisional four-day weekend is generally provided, subject to operational needs. Between deployments, employees may handle virtual claim work from their home-based work location. The position is fully remote when not deployed. Training lasts approximately two weeks and is followed by field training or ride-along support.

The role requires the ability to obtain and maintain an adjuster license and FAA Part 107 Remote Pilot (Drone) certification. When required, these must be obtained within 60 days of hire; National General provides training, testing support, and guidance. The home workspace must be dedicated and private, and reliable internet service must meet minimum speeds of 50 Mbps download and 5 Mbps upload. A technology setup is provided, and employees eligible to work from home receive a monthly connectivity reimbursement.

Requirements

• Valid driver's license and willingness to travel extensively, up to 90%, including overnight travel and extended catastrophe deployments throughout the United States.
• Availability to work weekends, holidays, extended hours, and varying schedules during catastrophe response events.
• Ability to obtain and maintain an adjuster license and FAA Part 107 Remote Pilot (Drone) certification; required credentials must be obtained within 60 days of hire when applicable.
• Ability to safely carry and use a 50-pound ladder and access roofs with up to a 6/12 pitch on one- and two-story structures.
• Ability to safely inspect residential and commercial properties, including damaged structures, and work outdoors in varying weather and catastrophe-affected environments.
• Minimum internet speeds of 50 Mbps download and 5 Mbps upload; wired internet is recommended and may be required for certain customer-facing responsibilities.
• Ability to maintain a dedicated, private home workspace free from distractions, with appropriate desk and seating.
• Authorization to work in the United States; the company does not sponsor work visas.
• Experience handling property insurance claims from inspection through final resolution.
• Knowledge of residential construction methods, repair practices, and property damage assessment.
• Experience interpreting insurance policies and applying coverage provisions to claim decisions.
• Familiarity with Xactimate, including estimate writing, sketching, and claim documentation.
• Experience preparing detailed repair estimates, including for complex or large-loss property claims.
• Ability to evaluate damages and develop estimates in excess of $150,000 when applicable.
• Experience managing complex claim files and challenging claim scenarios.
• Strong negotiation, customer service, conflict-resolution, verbal and written communication, analytical, organizational, and time-management skills.
• Ability to work independently in a fast-paced and changing catastrophe environment.
• Comfort using mobile technology, virtual inspection tools, and emerging claim technologies.

Nice To Haves

• Farm property claims experience, including agricultural structures or related rural property losses.
• Experience with drone technology or willingness to obtain drone certification and use drone-assisted inspections.

Responsibilities

• Investigate, evaluate, and resolve complex homeowner property claims, confirming the facts of loss and determining policy coverage.
• Inspect residential properties damaged by catastrophe perils and document damage; use virtual inspection and collaboration tools when field inspections are not possible.
• Create, review, and audit detailed repair estimates for residential property losses, including complex or large-loss claims.
• Evaluate settlement alternatives while following regulatory requirements and fair claims practices.
• Negotiate settlements, issue payments within authority guidelines, and accurately document claim activity.
• Build and maintain relationships with customers, contractors, agents, and internal business partners.
• Manage claim inventory and prioritize work during catastrophe response events.
• Use inspection technology and emerging tools to support claim investigations and customer service.
• Complete virtual claim responsibilities, including supplements and reconciliations, between deployments as needed.
• Travel to and remain at assigned catastrophe deployment locations, including overnight stays, for the duration of assignments.

Benefits

• Company-provided technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.
• Training, testing support, and guidance for licensing and certification requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed