Catastrophe Field Property Adjuster

Allstate • McCullom Lake, IL

2d • $56,000 - $105,000

About The Position

The Catastrophe Field Property Adjuster inspects properties damaged by perils such as wind, hail, water, lightning, and fire. The role involves traveling up to 90% of the time, including overnight travel, to conduct inspections throughout the United States. Typical work includes driving to properties, inspecting damage, reviewing policies and endorsements to determine coverage, preparing estimates using Xactimate, and settling claims with customers on site. The schedule is 10 days on and 4 days off, with 12-hour workdays throughout the year. When travel is not possible or weather prevents an on-site inspection, the adjuster handles claims remotely through the ClaimsX Video Collaboration platform.

The adjuster provides empathetic customer service; independently investigates property claims; communicates with customers by phone, email, and sometimes video; negotiates settlements with customers, vendors, third-party carriers, and claimants; uses estimating and settlement tools to resolve claims; and documents claim activity accurately and promptly. Depending on the office or area, the employee may need to obtain an adjuster and/or appraiser license within 60 days of hire. The role is not available to residents of California, Alaska, Hawaii, Washington, or Puerto Rico.

Requirements

• Valid driver's license and willingness to travel are required.
• Willingness to travel 90% of the time throughout the United States, including overnight travel, is required.
• Ability to travel to customers' homes and handle claims countrywide is required.
• Ability to work weekends and holidays based on the claims schedule is required.
• Ability to carry a 50-pound ladder and access a roof with up to a 6/12 pitch on a one- or two-story building is required.
• Must be at least 21 years old to rent a vehicle, per Allstate policy.
• A minimum internet bandwidth of 50 MB download and 50 MB upload is listed for remote work.
• If required for the office or area, obtain an adjuster and/or appraiser license within 60 days of hire, including passing an additional background check.
• Current active insurance license holders must terminate all existing appointments before onboarding and may not hold outside appointments during employment. Applicants with a resident producer license must surrender it when instructed by the licensing team.
• Strong critical thinking and technical skills to assess damage accurately and expedite claim settlements are preferred.
• Excellent communication and interpersonal skills are preferred.
• Strong organization skills and attention to detail are preferred.

Nice To Haves

• Previous experience as an outside adjuster.
• Proficiency in Xactimate or other relevant estimating software.
• Strong critical thinking and technical skills for accurate damage assessment and efficient claim settlement.
• Excellent communication and interpersonal skills.
• Strong organization skills and attention to detail.

Responsibilities

• Travel to properties across the United States, including overnight travel, and inspect damage from perils such as wind, hail, water, lightning, and fire.
• Drive to customer properties and conduct detailed property damage inspections.
• Review policies and endorsements to determine coverage.
• Prepare damage estimates using Xactimate or other relevant estimating tools.
• Settle claims with customers on site and handle claims remotely through ClaimsX Video Collaboration when travel or weather prevents an on-site inspection.
• Investigate property claims independently and accurately assess damage.
• Communicate with customers by phone, email, and video, tailoring communication to customer preferences and keeping them informed of claim progress.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Use claim handling tools, job aids, and settlement platforms to resolve claims.
• Maintain timely and accurate documentation in the claims system and protect the company financially by applying policy agreements.
• Work weekends and holidays according to the claims schedule.

Benefits

• Benefits package from Day 1, including time off, healthcare, retirement, and other benefits.
• Competitive pay and support for continuous development and career advancement.
• Flexible scheduling and a time-off policy intended to support work/life balance.
• Initial and ongoing training.
• 401(k)/pension.
• Education reimbursement.
• Potential $1,000 licensing sign-on bonus for candidates with applicable active licenses, subject to eligibility.
• Technology setup including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed