Catastrophe Inside Adjuster - National General

Allstate • USA - TX (Remote), TX

1d • $56,000 - $104,000 • Remote

About The Position

National General, part of The Allstate Corporation, is hiring a Catastrophe Inside Adjuster to investigate, negotiate, and settle moderately complex and occasionally complex homeowner claims involving contents losses from events such as fire, water damage, or theft. Claims may include alternative housing during property restoration, contents, structure supplements, and additional living expenses (ALE). The adjuster handles claims virtually, using technology and remote resources to investigate coverage, assess damages, prepare estimates, and authorize payments.

The role is fully remote and open to U.S. time zones except California, Alaska, Hawaii, Washington, and Puerto Rico. The schedule follows a Monday-through-Friday 5/2 model, with flexibility between 7 a.m. and 7 p.m. Central Time. The employee must be able to adjust their schedule as needed, including occasional weekends and extended hours based on claim volume and catastrophe activity. Occasional travel of up to 10% is required.

The company provides one month of fully paid virtual training, with up to an additional month of on-the-job training, ongoing support, mentoring, coaching, and career-development training opportunities. Licensing costs are covered. Depending on the employee’s office or area, an adjuster and/or appraiser license may be required within 60 days of hire, subject to an additional background check. A $1,000 licensing sign-on bonus may be available to candidates with applicable active licenses; former Allstate employees seeking rehire are not eligible.

The role requires a home workspace that is dedicated, private, and free from distractions, plus reliable internet. Remote employees are eligible for internet reimbursement. Allstate provides a technology setup that includes a laptop, monitors, headset, keyboard, and mouse. Regular, predictable attendance is an essential function of the job.

Requirements

• High school diploma or GED.
• At least 5 years of property insurance claims handling experience.
• At least 2 years of experience handling fire, water, and theft claims involving contents and Additional Living Expenses (ALE).
• Strong knowledge of dwelling coverages, including UPP and ALE, and ability to manage end-to-end claims, including writing estimates, managing supplements, and finalizing claims.
• Familiarity with working alongside Pilot adjusters and understanding their workflow.
• Experience using Xactimate or similar estimating software for complex contents estimating.
• Ability to work Central Standard Time hours.
• Adaptability, organization, and attention to detail in a fast-paced claims environment.
• Strong customer-service skills and excellent written and verbal communication.
• Ability to work independently from a home environment.
• Ability to travel occasionally, up to 10%.
• Ability to work occasional weekends and extended hours as needed.
• Access to a modem and internet connection, with minimum speeds of 50 Mbps download and 5 Mbps upload.
• A dedicated, distraction-free, private home workspace with appropriate desk and seating.
• Possession of applicable adjuster and/or appraiser license(s) within 60 days of hire if required for the employee’s office or area; licensing may include an additional background check.

Nice To Haves

• Bachelor’s degree preferred.
• Bilingual skills.
• Prior military experience.
• Comprehensive knowledge across all coverages.
• Applicable active licenses, such as a Home Resident Property & Casualty License, DHS Florida or Texas License, or Appraiser License; may qualify for a $1,000 licensing sign-on bonus.

Responsibilities

• Investigate, negotiate, and settle moderately complex and occasionally complex homeowner claims involving contents losses, including fire, water, and theft.
• Handle escalated claims involving contents, structure supplements, and/or additional living expense damages.
• Conduct thorough coverage investigations and apply policy coverage correctly.
• Evaluate damages virtually using technology and remote resources, and prepare contents estimates.
• Collaborate virtually with onsite vendors using video technology to assess damages.
• Authorize payments and negotiate settlements in accordance with company standards.
• Coordinate with structure adjusters to support comprehensive claim handling.
• Communicate empathetically and provide customer-focused service throughout the claims process.
• Use data and analytics to support claim decisions.
• Work occasional weekends and extended hours when necessary based on claim volume and event activity.

Benefits

• All licensing costs covered.
• One month of fully paid training, with up to an additional month of on-the-job training.
• Ongoing training, support, mentoring, and coaching.
• Eligible remote employees receive monthly internet/connectivity reimbursement.
• Company-provided technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED