Cast Member Seasonal NW Austin
About The Position
Cinépolis USA is a luxury cinema exhibitor operating premium theaters across several U.S. states. Cast Members provide guest service in areas including Concierge, Concessions, Running, Cleaning, and Usher. The position is based at a theater and reports to the General Manager. It is a non-exempt role with no supervisory responsibility. Cast Members support daily theater operations by assisting guests, preparing and serving concession orders, handling cash and tickets, maintaining stock, and cleaning theater and employee areas. They help manage seating and crowds, support wait staff, monitor projection concerns, and follow company procedures. The role involves working in a cinema environment with noise, dust, and varying levels of activity. The job description notes that duties may change or be added according to business needs.
Requirements
- Proficient guest-service, administrative, and follow-up skills.
- Comfortable communicating and cooperating with guests, supervisors, peers, vendors, or partners.
- Ability to communicate and work effectively with guests in a high-volume setting.
- Good verbal communication and math skills.
- Ability to meet tight deadlines under minimal supervision.
- Proper cash-handling etiquette.
- Knowledge of basic food-handling regulations.
- Knowledge of company policies and procedures.
- Flexible availability, including holidays and weekends.
- Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
- Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel, and reach with hands and arms.
- Ability to occasionally lift or move up to 10 pounds and occasionally perform light lifting of 25 to 50 pounds with assistance.
Responsibilities
- Provide professional, helpful, thorough, and timely guest service.
- Prepare concession items, operate cash registers, handle cash, and maintain concession areas.
- Set up and maintain appropriate stock levels for the box office and concessions.
- Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
- Maintain cleanliness in concessions, the box office, lobby, restrooms, hallways, auditoriums, and employee break room.
- Follow the sequence-of-service policy for each guest transaction.
- Answer guest questions and resolve concerns.
- Follow company policies and procedures and complete opening, mid-shift, and closing procedures.
- Assist wait staff with food distribution and bussing tables and auditoriums.
- Clear and reset seats and trays before and after each film.
- Assist with crowd control and guest seating as needed.
- Inform management of guest issues and maintenance requests.
- Secure box office cash and tickets.
- Distribute hearing-impaired equipment and explain its proper use.
- Enforce movie ratings to prevent underage guests from entering auditoriums showing adult content.
- Assist with other functions as directed by the management team.
- Communicate movie projection issues to a manager, General Manager, or projectionist.
- Remain up to date on movie summaries.
- Perform other duties as assigned.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching milestone work anniversaries.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
