Server Seasonal NW Austin

Cinépolis Cinemas USA•Austin, TX

2d•Onsite

About The Position

A Server provides stellar guest service and an indulgent experience in a theater setting, serving as the link between guests and the kitchen. The role involves accurately taking food and beverage orders, relaying them to the kitchen, and delivering prepared items while following In Seat Dining procedures. Servers guide guests through the menu, respond to service requests, process payments, and help maintain a clean and welcoming theater. The position reports to the General Manager and has no supervisory responsibility.

Requirements

Must be 18 years or older.
At least 1 year of full-service serving experience.
ServSafe, Food Handler’s, and Alcohol certifications are required.
Ability to use the Vista Point of Sale System and perform basic math.
Strong interpersonal skills for interacting with employees, guests, and management.
Strong analytical and problem-solving skills.
Ability to stay organized and prioritize in a fast-paced, changing environment while maintaining a positive attitude.
Strong communication skills and ability to handle difficult or stressful situations positively.
Integrity and reliability.
Flexible availability, including holidays and weekends.

Responsibilities

Proactively greet guests in the theater and answer the Plex Call System promptly.
Follow In Seat Dining procedures and provide friendly, attentive guest service.
Explain the menu and recommend promotions, add-ons, and other offerings.
Run food and beverages, bus trays, clean seats, and assist other team members.
Enter orders accurately and promptly in the point-of-sale system, and check back with guests.
Obtain credit cards when orders are placed and process payments correctly while minimizing disruptions to films.
Follow alcohol service and safety training, check identification for minimum age requirements, and seek management assistance when needed.
Complete daily server paperwork accurately and on time.
Respond to guest complaints and requests, or direct guests to the appropriate resource; inform management about complaints and maintenance requests.
Assist with crowd control and seating as needed, and communicate projection issues to management or the projectionist.
Complete opening, mid-shift, and closing procedures, including side work.
Attend and participate in trainings and meetings.
Clean theaters between movie sessions and at the end of the night.
Deliver food and drinks to assigned sections and assist other sections as needed.
Perform other duties as assigned.