Casino Service Server

Hard Rock Hotel & Casino Ottawa • Hollywood, FL

10d

About The Position

The Casino Service Server (described in the posting as a Beverage Server) serves alcoholic and non-alcoholic beverages to guests throughout the property, aiming to provide a positive guest experience. The role includes taking orders, serving drinks, collecting payments, maintaining clean and organized service areas, and following cash-handling, beverage-control, liquor-service, and property policies. Team members are expected to support responsible gaming and alcohol service, promote positive guest and team-member relations, and meet the property’s Beverage Icon service standards.

The casino is a hectic, fast-paced, and often crowded and noisy environment. Team members may encounter secondhand smoke, excessive noise, and frequent contact with the general public. The position requires frequent standing, walking, handling and reaching, talking or hearing, and tasting or smelling; frequent lifting or moving of up to 50 pounds; and specified visual abilities. Flexible scheduling, including nights, weekends, and holidays, is required. Final candidates must obtain gaming licensure through a background check before an offer is extended.

Requirements

• High school diploma or GED.
• Certificate in Mixology.
• Basic mathematical skills, including the ability to add, subtract, multiply, and divide as required for the position.
• Ability to provide service that encourages guests to return and creates a positive, memorable entertainment experience.
• Excitement, enthusiasm, and an outgoing personality, while maintaining a professional demeanor.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Ability to wear the Cocktail Server uniform, available in ladies’ sizes 00 through 8.
• Ability to frequently stand, walk, handle or feel items, reach, talk or hear, and taste or smell.
• Ability to frequently lift and/or move up to 50 pounds.
• Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
• Final candidates must obtain gaming licensure by completing the required background check.

Nice To Haves

• I.P.S. certification.
• Sanitation certification.

Responsibilities

• Take guest orders, serve drinks, and collect payments courteously and efficiently while following cash-handling procedures.
• Ensure guest satisfaction in assigned areas and other areas when necessary.
• Follow state liquor laws and TIPS training guidelines.
• Keep the bar and service area clean, sanitary, and organized.
• Follow beverage-control procedures and regulatory, departmental, and company policies and procedures.
• Support responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Promote positive guest and team-member relations.
• Follow the property’s Beverage Icon standards and expectations for guest beverage-service requests.

Benefits

• The company describes a comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status. Details are available on the company career site.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED