Server, Casino
About The Position
The Beverage Server provides gracious, kind, and warm service to casino guests, creating a sense of Old-World Hospitality and Charm. The role maintains cleanliness according to food-service sanitation codes and requires extensive menu knowledge, taking guest orders, anticipating guest needs, delivering orders, and processing payment. The position focuses on consistency, quality, and a sense of urgency. The Beverage Server follows beverage-service, alcohol-awareness, sanitation, OSHA, Hazcom, and departmental standards. The role also supports compliance with applicable laws, regulations, licensing requirements, and the casino’s internal controls.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- Ability to accurately calculate figures and perform mathematical functions applicable to business needs.
- Ability to interpret and follow written, oral, diagrammatic, or scheduled instructions.
- Ability to resolve problems and conflicts diplomatically and tactfully.
- Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
- Ability to be physically mobile, with reasonable accommodations, and to push, pull, carry, and lift up to 25 pounds.
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varying work areas, including confined spaces.
- Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence or memos; author reports, business correspondence, and procedure manuals.
- Attention to detail and accuracy.
- Ability to maintain confidential information.
- Ability to obtain required license(s).
Nice To Haves
- Prior food or beverage service experience preferred.
Responsibilities
- Provide prompt, efficient, friendly service for drink orders and consistent, high-quality beverage service to casino and lounge guests.
- Enter orders accurately into the Point-of-Sale system and operate it according to training.
- Follow alcohol-awareness policies and procedures and comply with alcohol-awareness training.
- Prepare drink set-ups and garnishes, retrieve used glasses, and maintain a proper server-bank balance where applicable.
- Attend pre-shift meetings punctually, participate positively, and contribute to an exciting guest environment through Old-World Hospitality and Charm and the casino’s core values.
- Follow sequence-of-service standards and use upselling techniques.
- Maintain knowledge of lounge and bar menus.
- Clean as you go, clean spills promptly, use chemicals responsibly as prescribed, and ensure chemical containers are properly labeled.
- Assist the supervisor with putting supplies away, follow 5S principles, and date items with the current date.
- Conduct oneself professionally, courteously, graciously, kindly, warmly, and responsively, reflecting positively on the company and its core values.
- Perform other duties assigned by department or company management.
- Attend required casino training and obtain required licenses.
- Perform duties in compliance with local laws and regulations; help ensure minors do not gamble or loiter in gambling areas, consume alcohol, or purchase tobacco.
- Understand applicable departmental ordinances, regulations, laws, policies, and procedures, as well as the property’s problem-gambling programs.
- Support compliance with state regulations and Systems of Internal Controls, investigate exceptions, fraud, and potential violations as appropriate, and report them to management.
- Report known wrongdoing by any Team Member.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
