Beverage Server - Casino Bar
About The Position
The Beverage Server provides personalized, friendly, and professional beverage service to casino guests, delivering each round in 20 minutes or less and carrying full trays. The role includes taking drink orders, communicating with bartenders, assisting with drink preparation, presenting drinks, handling money according to procedure, and monitoring guest alcohol consumption and intervening when needed. The server promotes casino events and programs, resolves service problems according to guidelines, and serves as an ambassador of goodwill while working and at customer and public relations functions. The position also requires maintaining a clean, stocked workstation and collaborating with beverage servers, bartenders, barbacks, and supervisors. The job takes place in a fast-paced casino environment that may be crowded and noisy, with second-hand smoke and bright lights. The schedule may include nights, weekends, holidays, and overtime as needed. Physical duties include carrying a full cocktail tray for extended periods and performing a range of movements, with lifting and carrying requirements of up to 25 pounds, subject to reasonable accommodation.
Requirements
- Must be at least 21 years of age.
- High school diploma or equivalent.
- Obtain and maintain valid alcohol serving permits.
- Read, write legibly, understand, and speak English.
- Excellent customer service and communication skills.
- Count money and change correctly.
- Know or be able to learn tray service and cocktail ingredients.
- Be available for a required schedule that may include nights, weekends, holidays, and overtime as needed.
- Meet professional appearance standards prescribed by company policy.
- Be physically mobile with reasonable accommodation and able to respond to visual and oral cues.
- Be able to lift and carry 20 pounds (a full cocktail tray) for extended periods.
- Tolerate second-hand smoke, noise, and bright lights, and work at a fast pace in often crowded or noisy environments.
- With reasonable accommodation, be able to push, pull, carry, and lift up to 25 pounds and perform duties involving pushing, pulling, reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing in varying work areas, including confined spaces.
Responsibilities
- Provide personalized service and use guests’ names.
- Resolve service problems according to guidelines.
- Serve as an ambassador of goodwill while working and at customer and public relations functions, and appear in publicity photos.
- Promote casino events and programs.
- Provide fast, friendly, professional beverage service, with round times of 20 minutes or less, and carry full trays on every round.
- Monitor guests’ alcohol consumption and intervene as needed according to guidelines.
- Take drink orders, communicate with the bartender, assist in preparing drinks, and present drinks to guests.
- Handle money according to procedure.
- Work well with beverage servers, bartenders, barbacks, the beverage supervisor, and the slots supervisor.
- Maintain a clean and stocked workstation.
Benefits
- Wellness programs supporting team members’ financial, physical, and mental well-being.
- Day-one medical coverage may be available, depending on position.
- 401(k) matching may be available, depending on position.
- Annual performance bonus may be available, depending on position.
- Paid time off earned according to local policy and increased with length of employment.
- Career growth and support to expand career possibilities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
