Casino Beverage Server

Caesars Entertainment•South Lake Tahoe, CA

About The Position

The Casino Beverage Server provides fast, friendly, professional beverage service to Showroom guests. The role involves taking and communicating drink orders, helping prepare beverages, and carrying full trays of up to 15 drinks to guests. Servers maintain clean and stocked workstations, handle cash and POS transactions accurately, monitor guest alcohol consumption, and provide personalized service to resolve guest concerns. The position also represents the company at customer and public relations functions and may appear in publicity photos. The work takes place in a high-volume hospitality environment. Employees may work around noise and guests who use tobacco products, and must be able to move quickly through the establishment. The role requires standing and walking for extended periods and lifting and carrying trays weighing up to 20 pounds. The employer describes opportunities for professional advancement and employee recognition and incentives.

Requirements

Be at least 21 years of age.
Be literate and fluent in English.
Have excellent customer service and communication skills.
Be available to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
Meet professional appearance standards prescribed by company policy.
Be able to respond to visual and oral cues.
Be able to lift and carry a tray weighing up to 20 pounds for extended periods.
Be able to reach above and below the shoulder; grip small items; bend, stoop, and twist while preparing beverages; and stand and walk for up to four hours.
Have the mobility to move quickly and easily around a noisy, high-volume establishment.
Be able to work in a noisy environment and may be exposed to guests who use tobacco products.

Nice To Haves

High school diploma.
Previous beverage knowledge and demonstrated success in a guest-contact position.

Responsibilities

Use Spotlight on Service Skills to delight guests through upbeat, positive service and relationship-building.
Take drink orders, communicate with the bartender, assist with drink preparation, and carry full trays of up to 15 drinks on each round.
Maintain a clean and stocked workstation in accordance with health and safety guidelines.
Operate a cash register or POS system, enter correct amounts, provide correct change, account for cash, charge, and complimentary sales, and follow financial controls and procedures.
Monitor guest alcohol consumption and intervene as needed according to guidelines.
Represent the company as an ambassador of goodwill while working and at customer and public relations functions, including appearing in publicity photos.
Provide personalized service, use guests' names, check for satisfaction, and resolve guest or service issues.