Casino Bartender/Beverage Server - Horseshoe

Caesars Entertainment•Council Bluffs, IA

About The Position

The Casino Bartender/Beverage Server provides prompt, courteous beverage service and a positive, personalized experience for casino guests and servers. The role prepares and pours drinks according to recipes, promotes casino events and programs, monitors guest alcohol consumption, and resolves service problems according to established guidelines. It also involves maintaining a clean, stocked, and safe workstation; operating and caring for bar equipment; and accurately handling cash, charges, and complimentary sales while following financial controls and company procedures. Team members are expected to work collaboratively, maintain confidentiality, follow company policies, and represent the organization positively while working and at customer and public relations functions. The position requires standing and walking for 8 to 10-hour shifts and working a flexible schedule that may include nights, weekends, and holidays. The work environment may include dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, and crowds.

Requirements

Ability to work in a team environment and under stress as business volume increases.
High school diploma or equivalent preferred.
Mathematical ability to add and subtract and count money and change correctly.
Ability to stand and walk for 8 to 10-hour shifts.
Ability to read, write legibly, understand, and speak English.
Excellent customer service and communication skills.
Knowledge of cocktail ingredients and proper mixing and pouring techniques.
Physical mobility with reasonable accommodation.
Ability to lift and carry up to 75 pounds, including liquor stock and beer cases or kegs.
Ability to reach above and below the shoulder; grip small items; bend, stoop, and twist while preparing cocktails; and use hand motions when preparing and pouring drinks and cleaning bar areas.
Ability to work in constricting areas.
Ability to respond to visual and oral cues.
Flexibility to work nights, weekends, and holidays as required.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Provide prompt, courteous beverage refreshment service to guests.
Create a great experience for every guest through courteous interaction and personalized service, including using guests’ names.
Stay informed about changing promotional beverages, events, and services.
Maintain the integrity of financial controls and responsibilities.
Monitor guest alcohol consumption and intervene as needed according to guidelines.
Represent the organization as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos.
Promote casino events and programs.
Resolve service problems according to guidelines.
Provide fast, friendly, professional beverage service to guests and servers.
Prepare and pour drink orders using proper portions and ingredients according to recipes; communicate with beverage servers and present drinks as required.
Slice and pit fruit as required.
Operate and maintain equipment and utensils according to established guidelines and safety procedures.
Operate a cash register or POS system, ring in the proper amount, and provide correct change.
Account for cash, charge, and complimentary sales according to established procedures.
Maintain a clean and stocked workstation in accordance with health and safety guidelines.
Work well as a team, maintain confidentiality, and adhere to company policies and procedures.