Casino Bartender/Beverage Server - Horseshoe

Caesars Entertainment•Council Bluffs, IA

About The Position

The Casino Bartender/Beverage Server provides fast, friendly, professional beverage service to casino guests and promotes casino events, programs, and new card sign-up programs. The role includes personalized guest service, resolving service issues, monitoring alcohol consumption, operating a POS system, handling cash and complimentary sales accurately, and maintaining a clean, stocked workstation in accordance with health and safety guidelines. The employee may also represent the casino at customer and public relations functions and appear in publicity photos.

Requirements

Read, write legibly, understand, and speak English.
Excellent customer service and communication skills.
Ability to count money and change correctly.
Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
Must be physically mobile with reasonable accommodation and able to respond to visual and oral cues.
Ability to tolerate second-hand smoke, noise, and bright lights.
Ability to work at a fast pace in a crowded and noisy environment.
Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.
Ability to work in a team environment and under stress as business volume increases.
Mathematical ability, including adding and subtracting.
Ability to stand and walk for 8 to 10 hour shifts.
Must meet professional appearance standards prescribed by company policy.

Nice To Haves

Previous beverage experience.
Previous experience dealing with the public.

Responsibilities

Monitor guests’ alcohol consumption and intervene as needed according to guidelines.
Serve as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos.
Promote casino events and programs.
Work closely with the Total Rewards Center to promote new card sign-up programs.
Provide personalized service and use guests’ names.
Resolve service problems according to guidelines.
Provide fast, friendly, professional beverage service to casino guests, including meeting a two-minute-or-less production cycle for a 15-drink tray.
Operate a cash register/POS system, ring in the proper amount, and provide correct change.
Account for cash, charge, and complimentary sales according to established procedures, and maintain the integrity of financial controls and responsibilities.
Maintain a clean and stocked workstation in accordance with established health and safety guidelines.