Casino Bartender/Beverage Server - Horseshoe

Caesars Entertainment•Council Bluffs, IA

About The Position

The Casino Bartender/Beverage Server provides fast, friendly, and professional beverage service to casino guests, including efficient service of drink trays. The role includes monitoring guest alcohol consumption and intervening according to guidelines, providing personalized service, promoting casino events and programs, and resolving service issues. The employee operates a cash register or POS system and accounts for cash, charge, and complimentary sales in accordance with established financial controls. The role also involves maintaining a clean, stocked workstation and representing the company at customer and public relations functions.

Requirements

Read, write legibly, understand, and speak English.
Excellent customer service and communication skills.
Ability to count money and change correctly.
Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
Must be physically mobile with reasonable accommodation and able to respond to visual and oral cues.
Ability to tolerate second-hand smoke, noise, and bright lights.
Ability to work at a fast pace in a frequently crowded and noisy environment.
Mobility and dexterity to carry and serve a beverage tray weighing 15 pounds.
Ability to work in a team environment and under stress as business volume increases.
Mathematical ability, including adding and subtracting.
Ability to stand and walk for 8 to 10 hour shifts.
Must meet professional appearance standards prescribed by company policy.

Nice To Haves

Previous beverage experience preferred.
Previous experience dealing with the public preferred.

Responsibilities

Monitor guests’ alcohol consumption and intervene as needed according to guidelines.
Serve as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos.
Promote casino events and programs.
Work closely with the Total Rewards Center to promote new card sign-up programs.
Provide personalized service and use guests’ names.
Resolve service problems according to guidelines.
Provide fast, friendly, professional beverage service to casino guests, including meeting the stated production-cycle expectation for a 15-drink tray.
Operate a cash register or POS system; ring up the correct amount and give guests the correct change.
Account for cash, charge, and complimentary sales according to established procedures, maintaining the integrity of financial controls and responsibilities.
Maintain a clean and stocked workstation in accordance with established health and safety guidelines.