CASINO MANAGER

Town Pump, Inc.•Havre, MT

57d

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Casino Manager to lead a location and provide exceptional guest service. The manager is accountable for customer service and supervisory decisions consistent with casino operations standards, policies, and procedures. The role helps plan, organize, lead, and follow up on operations, expenses, sales, margins, security, cash controls, promotions, and competitor monitoring. It also sets a professional example for coworkers and supports a comfortable, clean, safe, and welcoming environment for guests. The Casino Manager oversees employees and daily casino and liquor store operations, including hiring, training, discipline, staffing, employee development, and succession planning. The position involves administrative and financial work, audits, payroll, bookkeeping, deposits, reports, records, ordering, invoicing, and submitting documentation to the corporate office. The manager is also responsible for liquor store inventory and audit readiness, gaming machine and bar equipment maintenance, security surveillance, signage, and ensuring the integrity of players club activity. A current Montana driver’s license and the ability to operate a vehicle for work errands are required.

Requirements

Maintain a current Montana driver’s license with an appropriate driving record.
Be able to operate a vehicle for work-related errands.
Be able to know and/or perform duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.

Responsibilities

Oversee customer service and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Plan, lead, organize, and follow up on controllable expenses, sales increases, gross margin, security and control of corporate funds, shortage controls, promotions, and competitor monitoring.
Set a professional example for coworkers in customer service and casino operations.
Maintain the location, including cleanliness, safety, and overall upkeep.
Hire, train, orient, supervise, discipline when necessary, and develop succession plans for employees, including floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
Perform or understand the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Collect non-sufficient-fund checks and sign warrant documents when payment is not received.
Protect the location and company assets according to policy and procedures; ensure surveillance equipment operates properly and report deficiencies promptly.
Troubleshoot, repair, and reset interior and exterior signs, including window message, pole, building, hours-of-operation, and advertising signs.
Grow location revenue through effective management, hiring, training, exceptional service, appropriate staffing, property upkeep, competitor evaluation, and awareness of the community economy.
Perform administrative tasks, including audits, bookkeeping, payroll, record and file maintenance, ID logs, ordering and invoicing for casino and liquor stores, advertising, public relations, deposits, and daily reports.
Audit gaming machines for meter accuracy, dates, times, program and version numbers, service forms, corrections, and timely follow-up on state inspections.
Prepare the liquor store for audits, maintain knowledge of its operations, uphold company standards, and keep its running book accurate and current.
Submit required paperwork to the corporate office, including accident and incident reports, snow removal logs, meeting agendas, timecards, upload sheets, vendor service forms, and state service forms.
Manage merchandise and liquor store inventory, including receiving, pricing, stocking, displaying, rotating bar inventories, and auditing inventory.
Monitor players club activity and investigate and troubleshoot issues to protect club integrity and customer tier levels.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor in a timely manner and keep solutions binders, equipment logs, and machine maintenance logs current and available.
Maintain a current Montana driver’s license with an appropriate driving record and operate a vehicle for work errands, such as trips to the bank, store, post office, meetings, or county attorney.