CASINO MANAGER - Cut Bank

Town Pump, Inc.•Cut Bank, MT

55d•Onsite

About The Position

Montana’s Best Casinos is seeking a motivated and outgoing Casino Manager to lead casino operations and provide exceptional customer service. The manager is accountable for customer service at the location and for making supervisory decisions consistent with casino operations standards, policies, and procedures. The role includes helping plan, lead, organize, develop, and follow up on operational priorities such as controllable expenses, sales growth, gross margin, security and control of company funds, shortage controls, promotions, and competitor monitoring. The Casino Manager sets a professional example for coworkers and oversees the location’s maintenance, cleanliness, staffing, hiring, discipline, employee development, succession planning, and retention. The manager must be able to perform or understand the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager. The role also supports revenue growth through effective management, training, service, staffing, safe and clean premises, competitive awareness, and knowledge of the local economy. Responsibilities include operational security and surveillance, collection of NSF checks, sign troubleshooting and repair, administrative and financial recordkeeping, audits, payroll, deposits, reports, ordering and invoicing, machine audits and maintenance, state-inspection follow-up, liquor-store operations and audits, corporate paperwork, inventory and merchandising, and oversight of players club activity. The manager also performs basic repairs on gaming machines and bar equipment and maintains related logs and records. A current Montana driver’s license and the ability to operate a vehicle for work errands are required.

Requirements

Current Montana driver’s license with an appropriate driving record.
Ability to operate a vehicle to run work errands, including trips to the bank, store, post office, meetings, or county attorney.
Ability to know and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.

Responsibilities

Be accountable for customer service at the location and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Assist with planning, leading, developing, organizing, and following up on controllable expenses, sales increases, gross margin, security and control of company funds, shortage controls, promotions, and competitor monitoring.
Set a professional example for coworkers in customer service and casino operations.
Oversee the location’s maintenance and cleanliness, employee hiring and discipline, succession planning, and efforts to control unnecessary turnover.
Know and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Collect nonsufficient-funds checks and sign warrant documents when payment is not received.
Ensure the security of the location and company assets, and verify that surveillance equipment operates properly and provides effective views; report deficiencies promptly.
Troubleshoot, repair, and reset interior and exterior signs, including window message, pole, building, hours-of-operation, open/close, and game-advertising signs.
Grow location revenue through effective management, hiring, training, exceptional service, appropriate staffing, property cleanliness and safety, competitor evaluation, and awareness of the community’s economy.
Supervise, hire, train, orient, and develop succession plans for floor runners, bartenders, bookkeepers, assistant managers, and managers in training.
Perform administrative work, including audits, bookkeeping, payroll, record and file maintenance, ID logs, ordering and invoicing for casino and liquor stores, advertising, public relations, daily deposits, and daily reports.
Audit machines for hard and soft meter accuracy, times, dates, program and version numbers, service forms, corrections, and timely follow-up on state inspections.
Prepare the liquor store for audits, maintain full knowledge of its operations, meet company standards, and keep its running book accurate and current.
Submit required paperwork to the corporate office, including accident and incident reports, snow-removal logs, meeting agendas, timecards, upload sheets, and vendor and state service forms.
Manage merchandising and inventory, including receiving, pricing, stocking, displaying, rotating bar inventory, and auditing liquor-store inventory.
Monitor players club activity, customer tier levels, and club integrity; investigate and troubleshoot issues to reach sound solutions.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to vendors as required and keep solutions binders and equipment and machine-maintenance logs current and available.
Maintain a current Montana driver’s license with an appropriate driving record and operate a vehicle for work errands and related travel.