Casino Host Junior - MGM National Harbor

MGM Resorts International • National Harbor, MD

3d • Onsite

About The Position

Join MGM National Harbor as a Junior Casino Host and serve as an ambassador for guest experiences. Build and nurture relationships with guests, help make their visits satisfying, and contribute to revenue while safeguarding company assets through accurate comp procedures and carded-play evaluations. The role includes supporting hosted players, meeting theoretical-win goals, and maintaining accurate records and reports.

Requirements

• High school diploma, GED, or equivalent.
• Two years of experience in casino marketing or a related field.
• Ability to work varied shifts, including weekends, holidays, and evenings.

Responsibilities

• Provide excellent customer service, act as a goodwill ambassador to guests, and anticipate and resolve problems as appropriate.
• Meet monthly and quarterly theoretical-win goals set by the Slot Marketing Director.
• Educate hosted players about upcoming tournaments, promotions, and events, and answer their questions promptly in person, by phone, or by email.
• Prepare, maintain, and submit monthly slot and pit expense and comp reports.
• Accurately account for pit and slot player comp guidelines and transactions, theoretical and actual win, room stock items, limo services, show tickets, and other items.
• Identify and generate new member sign-ups to increase the percentage of carded play.
• Generate incremental carded play from existing hosted guests.
• Update club accounts with current addresses, phone numbers, and email addresses as needed.

Benefits

• Health and income protection benefits for eligible employees.
• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Professional and personal development through programs and networking opportunities, as well as community volunteer opportunities.
• Eligible employees may participate in medical, dental, vision, life insurance, 401(k), and time-off plans; specific offerings vary by eligibility factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED