Casino Credit Manager

Catawba Two Kings Casino•Kings Mountain, NC

48d•Onsite

About The Position

Catawba Two Kings Casino is seeking a Casino Credit Manager to provide strategic direction, operational oversight, and governance for casino credit and collections activities. The role ensures consistent credit underwriting standards, optimizes portfolio performance, manages credit risk exposure, and drives operational excellence. The manager partners with property leadership, finance, operations, compliance, and Player Development to support revenue growth while maintaining strong internal controls and regulatory compliance. The position oversees credit issuance, underwriting, approvals, portfolio monitoring, collections, reporting, team development, and adherence to company policies and Tribal gaming regulations. It supports credit access for premium and VIP customers while maintaining guest service and professionalism. The position is based at Catawba Two Kings Casino in Kings Mountain, North Carolina, with no travel listed and a job shift of “Any.” The anticipated start date is in late fall 2026; applications are being collected in advance, with outreach to qualified candidates expected closer to the hiring timeline.

Requirements

Two years of supervisory casino credit experience and casino credit operations, underwriting, and collections management are required.
High school diploma or GED is required.
Must be at least 21 years of age.
Must be able to obtain and maintain a valid Catawba Gaming License.
Strong knowledge of casino operations, credit risk management, and internal controls.
Proficiency with financial systems and reporting tools, such as credit systems and Excel.
Proficient computer skills, including keyboarding, Microsoft Office applications, email, databases, spreadsheets, and word processing software.
Excellent analytical, organizational, and decision-making skills.
Strong written and verbal English communication skills, including the ability to communicate with outside contacts and all levels of team members.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Ability to review, comprehend, analyze, and assimilate reports, computer-generated information, and other documentation.
Ability to lead, mentor, and develop high-performing teams.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and in tight, enclosed, and windowless environments; the position spends time on the casino floor, where crowd and noise levels vary with guest volume.
Physical ability to regularly reach with hands and arms; frequently stand, walk, and use hands to handle or feel; bend; talk, hear, and see; and sit for prolonged periods while working at a computer. Occasional climbing or balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 30 pounds are also required.
Native American Indian preference applies pursuant to the Indian Self-Determination and Education Assistance Act, 25 CFR 271.44, and other relevant laws.

Nice To Haves

Bachelor’s degree in Finance, Accounting, or a related field is strongly preferred.
Three years of Casino Credit Management experience with manager-level experience is preferred.
Prior experience opening new properties or outlets is strongly preferred.
Knowledge of Everi PitExpress or NRT e-marker is strongly preferred.

Responsibilities

Provide leadership and direction for casino credit and collections operations.
Establish standardized policies, procedures, and internal controls to support consistency and compliance across shifts.
Partner with property leadership, Player Development, and Finance to align credit strategy with business growth objectives.
Lead, mentor, and develop the credit team, including succession planning and training initiatives.
Oversee credit issuance, underwriting, and approval processes.
Review and approve high-value credit applications, limit increases, and exception requests within delegated authority.
Evaluate and monitor customer creditworthiness, including ongoing reverification of financial gaming data.
Ensure consistent application of credit policies, risk tolerance, and approval authority thresholds.
Manage the credit portfolio by monitoring exposure, utilization, delinquency, and loss trends.
Establish and track KPIs for credit issuance, collections, write-offs, and recovery rates.
Improve portfolio quality, risk-adjusted returns, and collection effectiveness.
Provide regular reporting and analysis to senior leadership on portfolio performance and risk exposure.
Oversee collections, including timely follow-up, recovery, and resolution of outstanding balances.
Review and direct actions related to delinquent accounts, returned markers, and walk/roll activity.
Present monthly credit and collections updates to leadership and credit committees.
Partner with legal and compliance teams on escalated recovery and enforcement actions.
Ensure adherence to internal controls, regulatory requirements, and Tribal gaming regulations, and protect the confidentiality and integrity of customer financial and credit information.
Monitor credit activity, returns, and risk indicators; ensure operations follow company policy and ethical guidelines.
Support Player Development in facilitating credit access for premium and VIP customers.
Maintain executive-level relationships to support high-value customer decisions and approvals.
Promote guest service and professionalism when communicating credit outcomes, including adverse decisions.
Review gaming history, financial data, and customer behavior to inform credit decisions and risk mitigation.
Analyze credit usage, collections performance, and customer activity trends; recommend improvements to systems, reporting, and processes.
Serve as a liaison between casino operations, finance, compliance, and Player Development.
Support enterprise initiatives related to credit systems, process standardization, and operational efficiency.
Promote accountability, integrity, customer service excellence, and organizational values.
Attend conferences, public meetings, and professional meetings.